Quite bad experience with Alamo that try to sell/upgrade car type and finally get the manual car.

United Kingdom

Reviewed: Sat, May 18, 2024

About Alamo: 7.0 /10

First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.

About QEEQ: 10.0 /10

I like price drop protector.

Alamo

Heathrow Airport(LHR)

London

United Kingdom

Small SUV | Nissan Qashqai or similar

7-day rental

Relevant Reviews on Alamo London Heathrow Airport

Lester Melville

United Kingdom

1 days rental

Alamo

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Fri, Aug 1, 2025

About Alamo: 6.0 /10

Found the shuttle bus to the rental company, got off and was guided to check the car in the rain and sign the agreement. Since the rain was heavy, I didn't pay much attention and ended up buying insurance. Without realizing, I was charged on my card without knowing the exact amount. In the end, it cost me 4,000 for two days. The car had some misalignment issues with the wheels—it was a new car but kept pulling to the left while driving straight. At the gas station, I thought the tank was full when the pump clicked off, but later realized it was only half full and ended up paying a fueling fee to the rental company.

About QEEQ: 10.0 /10