excellence customer service (by Kate) and good vehicle provided

The staff is abundant, and the car pickup was very quick.

The car provided is good, except the Add Blue was almost finish, so I have to topup along the route. I forgor to claim for reimbursement

All good

First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.

I like price drop protector.

The staff is very responsive and nice, and the picking and return process are very smooth. They can allow us to pick the more suitable one for my family at spot.

Very excellent platform with user friendly and good response when I made some enquiry after booking

I liked that someone came out to meet us and go through the process without having to wait in line. Also having him program in the coordinates location to return the car was brilliant,

Very easy to use and very responsive to everything.