CAR RENTAL REVIEWS ON ENTERPRISE AT HEATHROW AIRPORT, LHR

I have rented several times with their group brands, and the service quality of the staff varies. This time I was lucky to receive excellent service.

Excellent service attitude.

Good service attitude

The staff was great and efficient. He informed me that the car I booked was not available and offered a free upgrade to a Nissan Qashqai. He also asked if I preferred a manual or automatic transmission and eventually brought over a Grandland. The car was spacious, brand new, and extremely comfortable to drive. The staff only inquired once about buying insurance in-store and did not push after I declined. He explained the claim process very clearly. Overall, I had an excellent experience.

They gave us a really nice upgrade on the car, which was a great surprise.

Very satisfied.

Very convenient with excellent service attitude.

Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.

Overall the rental went pretty smoothly. Just be aware the staff will try to upsell you insurance without really pointing it out, so make sure you double-check the prices before confirming anything. We booked two identical cars—one of them was brand new but kept showing a low engine oil warning. After calling QEEQ, they arranged for us to get a liter of oil topped up for free at another city location. Later we realized our London inbound and outbound flights were from different airports and had to change the drop-off location. QEEQ handled it well and the service stayed great. They’re still my first choice for overseas car rentals.

Very satisfied

I've rented from this brand several times and have always been very satisfied.

Nice and simple procedures, very quick.

It's pretty good, but I rented a Ford 9-seater and was given a Renault 9-seater instead.

Great service, fast pickup and return!

Just had to wait in line for a bit during pickup.

The service attitude was excellent.

Very good.

Super professional rental company and really easy to pick up the car at the airport.