When I arrived at the shop to pick up the car, there were no staff members present. I spent half an hour looking for them, only to find them chatting outside the airport lobby. The return process went smoothly.
I was dissatisfied with the customer service provided by Zuzuche. I lost my driver's license while flying to Istanbul and tried to pick up the car an hour earlier than the scheduled time. The rental company noticed I didn't have the original license and refused to let me take the car. I contacted customer service, and they explained that both they and the rental company couldn't allow pickup without the original document, which I understand. However, my reservation should have been canceled for me since the pickup time hadn't yet arrived. Zuzuche only cares about collecting money and doesn't handle customer issues properly, which left me extremely frustrated. This is just a reminder for those who plan to use this platform to rent cars in the future. Think twice!
The only option available for 'actual car model received' was Volvo XC60, but I want to clarify that the actual model was Volvo XC40. The car rental company's service was pretty good. When picking up the car, they pointed out the areas of previous scratches—make sure to take photos of those yourself too. Pickup and drop-off were convenient. The car we got this time was at least 90% new, and the built-in Google Maps navigation was handy, eliminating the need to use phone navigation.
They kept pushing insurance sales despite us telling them we already bought full coverage through the platform. Then they acted rudely when we returned the car, claiming the scratches were caused by us. Fortunately, we showed them video evidence and managed to return the car smoothly.
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