SPAIN CAR RENTAL REVIEWS

Staff at the rental place were pretty nice. Had to wait a few minutes to pick up the car, drop-off was done in about two minutes, so overall I’m really happy.
Booked an RV4 but got a same-class Renault Captur instead. The car felt a bit smaller, but everything else was fine.

Service was great, they even gave us a free upgrade on the car, and it was no problem at all returning it at a different parking lot.

The office was fairly easy to find, and the manager was a young woman who actually seemed pretty experienced. Parking in Spain is insanely tight almost everywhere, which was really frustrating. When we first saw the rental car, we just couldn’t accept it at all—a 7‑seater that looked tiny. There were six of us, and we honestly couldn’t imagine how we were all supposed to fit. The manager told us, basically: if we don’t take this car, the rental we already paid is non‑refundable; if we wanted to switch to the 9‑seat Mercedes, it would be €200 a day. So we reluctantly took this “unbelievably small” car, squeezed six people in, and piled our luggage up like a mountain. Later, after driving into a few indoor car parks in Spain and Portugal, we realized how lucky we were—if we’d actually swapped to that Mercedes van, we’d have been in serious trouble, just trying to find and get into parking spaces would have driven us crazy. In the end we were genuinely thankful for that “cold and heartless” manager and her refusal to compromise.

Picked up the car with Record Go at Mallorca Airport and everything went smoothly.

I booked a gas car on QEEQ, but when we got to the counter the staff just looked at the booking and gave us an EV instead. After seeing it was electric, we went back and asked to change the car, but the guy refused, wouldn’t even look at the booking properly and had a pretty bad attitude, telling us to talk to his supervisor. We finally found the manager, showed him the reservation and he swapped it for a Renault gas car. Driving in Europe is still much more convenient with a petrol car—using an EV was really inconvenient.

It was okay overall.

Super satisfied with the whole experience.

The staff were really friendly and helpful, and the whole pick-up process was super smooth.

Absolutely fantastic

Everything went smoothly from pickup to return.

The staff were quite friendly, but they really can’t just change the charges on a whim like that.

Super satisfied – everything was handled really efficiently.

I went ahead and bought full coverage on my own so I wouldn’t have to deal with any disputes if something happened. The insurance ended up costing more than the rental itself, but I guess that’s the price of peace of mind.

Great service and a really new car.

Our self-drive trip in Spain went really smoothly overall. There was just one incident in downtown Barcelona: while we were stopped at a red light, an Indian guy on a motorbike punctured our right rear tire. We called for roadside assistance and the rental company responded really quickly, sending both a tow truck and a taxi. We took the taxi back to the rental office to swap cars. Returning the car was super easy too—you just park in the designated area and drop the keys in the mailbox. The service was excellent!

Service was pretty solid. The self-service return was a bit tricky at first, but I managed to figure it out in the end.

Pretty easy to find. I’d recommend just buying the rental company’s own insurance right at the counter.

It’s actually a bit far from the airport, but it’s really convenient from my hotel.

The line was a bit long, but everything else was great.