SPAIN CAR RENTAL REVIEWS

There were quite a lot of people when we picked up the car, so we had to wait a bit, but the return process was pretty efficient. You can basically just drop the car and leave. We only spent a little extra time because of the fueling issue. In the end, the staff acknowledged that the tank wasn’t full when we picked it up and gave us a fair settlement plan.

Overall pretty good. They did try to upsell their own insurance at first, but once I told them I’d already bought QEEQ’s coverage, they stopped pushing it.

Super happy with the whole experience – really professional!

Service was really friendly and both pickup and return were super quick.

Pretty good overall.

Super professional and efficient, with no hard selling or hidden charges at all.

Really friendly staff and super efficient service. Picking up and returning the car was really quick, and they refunded the deposit right after I dropped the car off. They’ll recommend an upgrade when you rent, but you can just say no if you don’t need it.

The rental company was fine overall, but they charged €274 for the border-crossing fee plus one additional driver for 18 days, which felt a bit steep. Apparently the cross-border fee has gone up recently.

It was okay overall.

Even though the tank was pretty much empty when I picked up the car, they did refund me for the unused fuel when I returned it. The car itself was in good condition, actually better than what I originally booked, and it was quite fuel‑efficient.

Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
On top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.

Bilingual staff made communication really easy.

Super satisfied overall. The staff were really friendly, knew exactly what they were doing, and we actually got a 9-seat Mercedes instead of the 7-seat we booked. The car was in great condition—really smooth rental experience.

The rental company felt pretty big and legit.

Service was great, and they even gave my kid a set of drawing pens.

Europcar has always been the benchmark among the big rental companies for me—service is great and definitely better than Sixt. I wanted to drive a BMW, but they said I arrived more than an hour late so they couldn’t hold the X1 and offered an Audi Q3 instead, saying it’d be roomier. When I went to pick it up I realized it really was bigger, and then they actually upgraded me again to a Q5, which was a fantastic surprise. The car was quite new but had lots of scratches, so I took photos of everything. The scratches are most likely because streets and parking garages in major European cities are really narrow. If the car hadn’t had so many marks on it, I’d have given them a perfect score.

Super satisfied with the whole experience.

Pretty good overall.

The car they gave us was really new, but the tire pressure warning kept coming on. The staff insisted it was fine though.