MADRID CAR RENTAL REVIEWS

Pretty good overall, they even have a self‑service app for booking cars.

The staff were really patient and friendly, and using a translation app made communication super easy.

Overall pretty good. They did try to upsell their own insurance at first, but once I told them I’d already bought QEEQ’s coverage, they stopped pushing it.

The parking lot feels really safe. Just make sure you double‑check the parking spots so you don’t accidentally park in the wrong place. As long as you don’t leave anything in the car, it’s pretty secure.

Awesome rental company, really impressed with them.

Really thoughtful service and super easy to communicate with.

They gave me a MINI, and even though people always say it drives like a go-kart, this generation feels pretty average. It even feels kind of heavy when you’re actually driving it.

The rental company was fine overall, but they charged €274 for the border-crossing fee plus one additional driver for 18 days, which felt a bit steep. Apparently the cross-border fee has gone up recently.

Absolutely awesome, I’ll definitely book with QEEQ again next time.

They’ll try to upsell you on insurance, but you can just say no. Overall the whole process was pretty smooth.

Avis’s rental form comes in both Chinese and English, which is honestly the most convenient I’ve seen so far. I booked a BMW 1 Series and they gave me an Alfa Romeo B‑segment instead, so it was actually an upgrade. The car had an Eco sticker, so you can enter a lot of low‑emission zones, but you still need to avoid some ZTL areas that are residents‑only, like the old towns in Seville and Ronda. This car runs on 95 octane and surprisingly even had regen. When I picked it up, a full tank showed 520 km of range, and by the time I returned it, a full tank was showing 780 km — the next driver is probably going to be shocked when they see that.

Really impressed with QEEQ. There was an issue when we arrived in Madrid in the middle of the night and the rental company wanted extra fees because communication wasn’t going well. QEEQ stepped in, coordinated everything and handled it nicely, and we ended up getting the car without any problems.

Super satisfied overall. The staff were really friendly, knew exactly what they were doing, and we actually got a 9-seat Mercedes instead of the 7-seat we booked. The car was in great condition—really smooth rental experience.

Front desk service was really thoughtful, and they explained all the important details very clearly.

I'd recommend getting the insurance. I’d already bought it on the platform, so there wasn’t much else to discuss.

Really good.

I rented a car for a self-drive trip around Spain.

The rental company felt pretty big and legit.

The car they gave us was really new, but the tire pressure warning kept coming on. The staff insisted it was fine though.

Easy to find right after you walk out of the terminal, but the entrance for returns is tiny and we also had some communication issues.