MADRID CAR RENTAL REVIEWS

This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.

To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off.

The Europcar branch at Madrid Atocha train station is located on the basement level and is very noticeable. The service is excellent, and the process of signing the rental agreement and picking up the car is simple and efficient. I rent from them every year when I'm abroad.

No waiting in line, quick and efficient process.

I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!

At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.

Very satisfied

They didn’t log all the existing damage, so make sure you double-check everything before you leave and take plenty of photos as proof.

Rented a car in Spain for a road trip around Europe. When we got to France the car started having issues and couldn’t pick up speed, but at the airport in France they swapped and upgraded our car on the spot. Big international rental chains like this have branches in most European countries, which is honestly super convenient.

Super professional and super fast, I’m really happy with the whole experience!

The staff were really friendly, and there were people who spoke English. They know QEEQ bookings inside out, so the whole process was super quick.

No lines at all, the paperwork was super quick, and best of all, adding a second driver was free – really nice perk.

Both pick-up and drop-off were pretty hassle-free.

Super easy to find – just walk out to the arrivals hall, turn right and you’re there. Hardly any people, so we barely had to queue. Staff were really friendly; they did try to upsell insurance, but when we said no they didn’t push or make things awkward. Overall a pretty good experience, and returning the car was smooth and hassle-free too.

This company’s service is great – really friendly and super efficient.

There were only two staff members, but overall they were fairly efficient. It took about 10-15 minutes to process each order. They did try to upsell their own insurance, but once they knew I had third-party coverage, they didn't push further.

Pretty satisfied overall.

Pretty good. It's a large rental company, very professional and reliable.

Couldn't find the rental office at the pickup address, no one answered the phone, and the staff didn’t really know how to use some of the car’s features.