CAR RENTAL REVIEWS ON BUDGET IN MADRID

The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.

You need to take a number first.

The car rental office is just across the road from the terminal. Picking up and returning the car was very convenient and fast. Getting a nearly new Mercedes-Benz van with under 10,000 kilometers was an amazing surprise.

No hard sell on insurance, and the staff had a great attitude.

No waiting in line, quick and efficient process.

Satisfied

Saw other customers complaining loudly at the rental company.

Reliable and trustworthy as they are a big company.

An international company with no unnecessary tricks; simply check the required documents and take the car.

Overall, it was a good experience.

They didn’t log all the existing damage, so make sure you double-check everything before you leave and take plenty of photos as proof.

Rented a car in Spain for a road trip around Europe. When we got to France the car started having issues and couldn’t pick up speed, but at the airport in France they swapped and upgraded our car on the spot. Big international rental chains like this have branches in most European countries, which is honestly super convenient.

The store was easy to locate. They tried to upsell a lot of extras like roadside assistance, but these could be declined. Vehicle maintenance was poor—after driving less than 200 kilometers, the AD Blue warning light came on in the diesel car.

The pick-up process was smooth, but I almost got scammed during the return. Here's a reminder for everyone: 1. During pick-up, you need to get a number and queue up, so it's best to go early. This place shares the same location as Avis; they asked if I wanted to purchase insurance, but I declined since I had already bought it, and they didn't try to upsell further. To get the car, you need to walk to the P3 parking lot. The staff kindly pointed me in the right direction, but I still couldn't figure it out and wandered around for a bit. Eventually, I asked a parking lot employee who directed me to the correct place. Picking up the car was relatively smooth; it wasn't the model I reserved, but I didn't mind as long as I had a car. It was a new vehicle with less than 1,000 km driven. The staff confirmed it was full of fuel, and when I started it, the fuel gauge was full, showing 520 km. 2. Returning the car was where the issue arose. When I picked it up, I took photos and videos of the entire car, including the dashboard. At return, the fuel gauge was full, showing 570 km. However, the first staff member did more than just check this; they accessed the car's smart display and claimed I had driven an additional 60 km after refilling, meaning the tank wasn't full. They said I either needed to go to a nearby station to refuel or pay €35.15 for the missing fuel. This was unacceptable to me. How could 60 km cost that much in fuel? And this process seemed unreasonable—why only use the dashboard to confirm the fuel level at pick-up but then rely on the smart display during return? I immediately called QEEQ customer service to explain the issue, staying on the line for about 20 minutes. QEEQ's team told me to hand the phone to their staff to clarify. The initial employee was busy with other customers, so a second staff member took the call. He seemed unaware of the problem, so I briefly explained and showed him the dashboard photos I took at pickup. After checking the car again, he stated, "I think there's no issue with the fuel; you're good to return it." He inspected the car for damages, found none, accepted the return, signed off, and refunded my deposit immediately! What a surreal experience. Thankfully, I stuck to my position from the start. Everyone, take note: Make sure to take photos of the fuel gauge, and if there's a smart display, ask staff upfront which measure is considered definitive.

The service was satisfactory, and I felt reassured after purchasing full insurance.

The staff were really friendly, and there were people who spoke English. They know QEEQ bookings inside out, so the whole process was super quick.

Both pick-up and drop-off were pretty hassle-free.