CAR RENTAL REVIEWS ON EUROPCAR IN MADRID

I booked well in advance, but ended up with a heavily damaged car. They claimed it was the same class, but it was clearly lower. I won't choose Europcar again.

The car rental company is very easy to find. It's located at the T1 entrance. In the morning, you can return the car in the parking lot and directly proceed to the airport service area to complete the necessary formalities.

Very satisfied!

This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.

Excellent!

Very satisfied.

Very satisfied.

Very satisfied.

Before renting the car, I took a video and noticed some minor scratches. When returning the car, the company refused to acknowledge them and insisted on deducting the insurance.

Not bad, the deposit was refunded quickly.

It was a great car rental experience, very satisfactory.

Very good.

Very good, comprehensive insurance at a low price.

Very good, this company offers the cheapest full insurance in Madrid on QEEQ.

Excellent!

The service was quite good.

Overall satisfied.

The counter staff were very enthusiastic, but they kept persuading me to upgrade my car. In the end, I fell for it. I originally booked an Audi Q3, which was more than enough for the two of us. However, the staff told me there were no Q3s available and that there was only one option in the same category, but it was extremely unattractive. I ultimately decided to upgrade and ended up paying double the price for a different car. It feels like a tactic to make you spend more by upgrading your car.

They provided brand-new cars, less than six months old.

Very satisfied