CAR RENTAL REVIEWS ON AVIS IN MADRID

The car rental service was convenient and fast, very nice experience!

The staff were patient, even though my English isn't good, they patiently communicated with translation software. However, the phone at the pickup store couldn't be reached.

If 100 is a perfect score, I’d give them about an 88. Overall the service was solid, but there’s one thing I have to point out.
I showed up right on time at 12:00 to pick up the car. They did arrange a same-class vehicle for me (another VW SUV), but when we got to the parking lot they told me the car still wasn’t cleaned and asked me to wait… The problem is, this waiting time doesn’t get reflected anywhere – I still had to return the car at the original time stated in my booking.
After I insisted, the staff on site verbally agreed I could return the car 30 minutes later (important detail: only he knew about this. When I returned the car, it was a different staff member who checked it in, and they just charged me for an extra full day).

Super satisfied with the whole experience.

Because of the language barrier, it took quite a while to communicate when picking up the car.

Everything else was fine, but the actual car model provided was different from the one booked, which caused issues fitting the luggage. Make sure to choose the right car model carefully.

It's okay, nothing particularly good or bad.

Very satisfied.

The staff were pretty decent and their attitude was fine.

Very patient.

Consistently reliable, just like always.

Fast and considerate of customers.

During holidays, there are many people renting cars, and it took an hour to get the car.

Pretty satisfied overall.

The service was very satisfactory, the staff was very friendly, and the pick-up and drop-off process was extremely convenient, located at the ground parking lot of Terminal 1 at the airport, less than 100 meters from the airport exit. Large companies provide excellent service and a quick, easy experience.

Satisfied

Satisfied