MADRID–BARAJAS AIRPORT CAR RENTAL REVIEWS

There is a shuttle bus, about 10 minutes to the car rental shop. The vehicle had 12,000 km on it and was great to drive. However, I don't recommend using Google Maps for navigation as the ramp directions after freeway exits are very confusing.

Good

I booked well in advance, but ended up with a heavily damaged car. They claimed it was the same class, but it was clearly lower. I won't choose Europcar again.

The staff at Alamo car rental company were very friendly and professional. During our rental period, the car got scratched. An excess charge was initially held, but the damage assessment took a long time—53 days in total. However, the refund was processed promptly after the assessment report was issued.

Saw other customers complaining loudly at the rental company.

Before renting the car, I took a video and noticed some minor scratches. When returning the car, the company refused to acknowledge them and insisted on deducting the insurance.

Not bad, the deposit was refunded quickly.

Very satisfied, but requires a credit card to rent the same model.

Very good.

Not bad.

Excellent

The wait time for picking up the car was too long.

Fast and considerate of customers.

During holidays, there are many people renting cars, and it took an hour to get the car.

Satisfied

The service is decent.

The car provided was a DR brand, which I later found out online was a Chery car rebranded by the Italian company DR. The car's condition was mediocre, and the carpets in the front row had two large holes worn through. I had to tear a cardboard box to place over them. When picking up the car, there were a lot of people, but only two staff members who were being very slow, so it took over two hours to get the car. The phone number was always unreachable! I tried calling the number on the order from the time my plane landed until after I returned the car, and it never went through. Later, I requested to return the car in a different city, Seville, due to my travel itinerary, but the request was denied. They also refused a delayed return request, so I had no choice but to drive through the night without rest to Madrid to return the car.

The overall performance and condition of the car were satisfactory, but the store's service was quite average. I booked the car a day in advance to pick it up from the airport store, but during my way to the pickup location, I called and found out that the actual pickup spot was elsewhere, and this was not communicated to me beforehand. When arriving to pick up the car, the store was closed, and I had to wait a long time. Returning the car was even worse — despite arriving an hour earlier than the agreed time, I ended up waiting for 3 hours. The store was closed, and no one could be reached despite countless calls. After 3 hours, the platform finally helped get in touch with the store.

Very satisfied

Satisfied