MADRID–BARAJAS AIRPORT CAR RENTAL REVIEWS

Pretty good overall. They do try to upsell you on insurance and stuff, but that’s pretty standard.

When you pick up the car, check every little detail carefully. Don’t rush. Seriously, take your time—those extra 10 minutes are absolutely worth it.

Really great experience, keep up the good work!

The rental staff were really friendly. They did try to upsell some extra insurance at first, but once I explained we’d already bought full coverage, they backed off and didn’t push it.

I booked a gas car on QEEQ, but when we got to the counter the staff just looked at the booking and gave us an EV instead. After seeing it was electric, we went back and asked to change the car, but the guy refused, wouldn’t even look at the booking properly and had a pretty bad attitude, telling us to talk to his supervisor. We finally found the manager, showed him the reservation and he swapped it for a Renault gas car. Driving in Europe is still much more convenient with a petrol car—using an EV was really inconvenient.

Awesome rental company, really impressed with them.

I’ve rented with Europcar a few times now and have driven over 30,000 km safely around Europe with them—couldn’t be happier!

Pick-up and drop-off were pretty smooth, but there was no staff around when I returned the car. About an hour later they charged me 1,611 euros, claiming there were scratches on the body. I’m still dealing with the insurance claim now, luckily I had taken out the extra full coverage.

Overall very good. I’d suggest skipping the website insurance and just buying full coverage directly at the counter. It’s a bit more expensive, but you don’t have to leave a deposit of over €1,000.

Really impressed with QEEQ. There was an issue when we arrived in Madrid in the middle of the night and the rental company wanted extra fees because communication wasn’t going well. QEEQ stepped in, coordinated everything and handled it nicely, and we ended up getting the car without any problems.

Super satisfied – everything was handled really efficiently.

Front desk service was really thoughtful, and they explained all the important details very clearly.

Service was pretty solid. The self-service return was a bit tricky at first, but I managed to figure it out in the end.

Really good.

I rented a car for a self-drive trip around Spain.

Great service, especially reminding us to cover our luggage when we parked.

The staff were really professional and well-mannered.

Very satisfied with the service.

It’s actually a bit far from the airport, but it’s really convenient from my hotel.