CAR RENTAL REVIEWS ON CENTAURO AT MADRID–BARAJAS AIRPORT, MAD

The experience was terrible. I waited for four hours, and when I asked about the situation, they were very impatient. They even switched my car, and it had less than half a tank of fuel.

After taking a number at the car rental agency and waiting in line, they tried to upsell insurance but stopped when I told them I had already purchased it. This Kia is a hybrid and drives very well. The fuel consumption is around 5 liters per 100 kilometers. A good rental company.

Very satisfied

The provided vehicle was old and full of scratches. During a 5-day rental, we had to stop at a highway service area to refuel. After parking for about ten minutes, the vehicle wouldn't start due to its own issues. Following coordination with the car rental platform, we exchanged the vehicle at a Lisbon branch, but this delay caused a 7-hour interruption. On May 29, we returned the car on time in Madrid. The vehicle breakdown caused a 7-hour delay, leading to significant panic and anxiety. Not only did we receive no compensation, but one week and three weeks after the return, 1700 euros were deducted from my credit card twice. This rental company provides poor quality vehicles and is very dishonest. During the vehicle exchange in Lisbon, the staff prohibited recording and threatened to sue us if we did.

The attitude was average, but the efficiency was good. The process of picking up and exchanging the car was quick. However, the car initially assigned to me couldn't be found, so they provided another one, which was covered in scratches.

There was a fuel deposit of 134 euros. After refueling the car and returning it, the staff said everything was fine and there were no issues, but the deposit was never refunded.

After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.

The pickup and drop-off process took a long time, the location was hard to find, and the shuttle bus to the airport ran infrequently, nearly causing me to miss my flight!

Excellent

Pretty good.

No aggressive upselling, oil fees pre-deducted and refunded after returning the car.

When there are many customers, the efficiency is very low. They openly downgrade the car claiming that the booked car is not available, otherwise you have to wait endlessly. This is my first experience of downgrading instead of upgrading. Moreover, during our language barrier, they secretly charged over 300 euros for insurance on the order, which is quite unacceptable.

Satisfied

The wait time for picking up the car was too long.

Excellent

Very satisfied, no upselling, no unnecessary chatter, and excellent service attitude.

El vehiculo fue superior a lo esperado, limpieza correcta, presion de los neumaticos deficiente

Excelente servicio

The best experience so far.

Very satisfied.

Centauro's service is really poor. There were too few staff during pickup, the place was full of customers, and I had to wait for a long time. They charged me a €1400 deposit and another €105 fuel deposit, claiming that it would be refunded if I returned the car with a full tank. Before returning the car, I filled the tank until the pump clicked off, but the fuel gauge still showed it was slightly below full. I specifically went to another gas station to fill it until it kept clicking off and couldn't take any more fuel, but the gauge still showed a bit less than full. Then, I drove less than 5 km to the return location. I explained this to the staff, but they wouldn't listen—only going by the fuel gauge. They said it was because I drove those 5 km that it wasn't showing as full, and they insisted on charging me €6. I even offered to go to a nearby gas station to prove it was completely full, but they told me the store would close in 5 minutes, so they couldn't process the return. I had no choice but to accept the loss and left by taxi. While waiting for the taxi, I saw their airport shuttle bus arriving with a full load of people coming to rent cars. They didn't even bother to cover up their lies! Absolutely disgusting! I checked reviews from other international users about this company and found many similar experiences—people being charged for all kinds of ridiculous reasons. Lots of negative reviews! I hope the Zuzuche app can include other users' reviews in the car rental options to help customers make informed decisions.