CENTAURO CAR RENTAL REVIEWS

Very good, excellent service.

Excellent!

Pickup and return were very convenient and quick, the service was excellent.

Overall, I am quite satisfied with the rental company. Although it is a bit far from the airport, when you reach the P2 parking lot, you'll find a small yellow shuttle with the rental company's logo to pick up customers. The shuttle bus takes you directly to the rental office, where the process is efficient. The cars are relatively new, very comfortable to drive, and it's convenient to refuel, as there are clear instructions on the fuel cap about which type of fuel to use. However, the only downside is the mandatory insurance purchase. Even though I already bought insurance through QEEQ when booking, I still had to buy it again. In the future, I will only purchase basic insurance on QEEQ.

I mainly had an issue with being forced to buy a €50 insurance. If you don't buy it, you have to wait until the next day when they're open to change cars, and you can't do an unattended return. They also switched my car—I'd specifically chosen the manual Fiat 500 because I liked its design.

Very good

Very poor

Very good, a pleasant experience.

Very satisfied

It's okay, but the car was not the one I reserved. The car is relatively new.

The worst car rental company. They don't even inspect the car during pickup, just hand you the keys and let you fetch the car from the parking lot. When returning the car, they blamed me for a tiny scratch and charged me 360 euros, which would cost no more than 100 yuan to fix in my country. I will never rent from them again.

Convenient and satisfactory service with a great attitude.

It's best to call the rental company after reaching the airport shuttle drop-off point. They do have promotional services, but you can decline them. Returning the car was very quick. Overall, it's pretty good!

Excellent

As long as your documents are complete, the process is very smooth.

The service was good overall, but the business is extremely busy. I had to wait in line for almost an hour to pick up the car, so plan your rental time accordingly.

The wait time for picking up the car was too long.

We booked more than a month in advance and rented a car that could seat three people and fit three 24-inch suitcases. However, we were given an Opel hatchback, and the trunk could only fit one large suitcase. Putting suitcases on the back seat was unsafe, and it also cramped the space for the backseat passengers. We firmly argued with the staff at the store and eventually got a larger car, but we had to wait for two hours, which wasted a lot of our time and resulted in us arriving at the hotel almost at 12:30 AM. Worried about disputes when returning the car, we purchased full insurance at the store for three days at €102. The return process went smoothly later. Make sure to take video recordings when picking up and returning the car.

1. The shuttle bus was impossible to find. I had no idea where it was and spent half an hour searching for it. In the end, I had to take a taxi, which cost 10 euros on the meter. The driver said the starting fare from the airport is 21 euros. 2. At the time of car pickup, they aggressively pushed an insurance plan costing 26 euros per day, even though I had already purchased full insurance. 3. If you don’t buy their insurance, no one will assist you during pickup. They simply hand you a key and leave you to search for the car among hundreds of vehicles under the blazing sun. 4. Apart from the authorization hold, they also blocked 109 euros for fuel, saying it would be refunded if the car is returned with a full tank. I’ve rented cars many times and this is the first time I’ve encountered a company that precharges fuel costs. 5. I received a parking ticket during the rental period and asked the staff for help on how to handle it, but they completely ignored me and told me to sort it out myself without providing any guidance or information.

It's quite okay.