BERGAMO CAR RENTAL REVIEWS

Vehicle was clean and in good condition. Winter tires were in the car as promised. Check in was quick and without any unexpected things. Counter staff explained everything to me. It was quick. Paid 1400 eur deposit from credit card. It was released right after drop off. Brought back with less fuel(forgot to put fuel before arrival), and it was ok me to pay the fuel difference. Drop off was quick also, staff was very helpfull. Then they drive us to the airport. It was first time I rented a car in Italy. And I saw too many very bad experience reviews from others for other rent companies. But then I discovered Centauro with good reviews. And now from my own experience I would 100% recommend this company. Reasonable price and good quality car and service.

The guy with the gold chain was incredibly persuasive and insisted on buying the rental company's insurance. However, I had already purchased full coverage through QEEQ and firmly declined.

Si

Very satisfied

Very satisfied.

At the car rental counter, they require you to sign the contract first and then collect the car (the contract roughly marks some pre-existing scratches on the car). Once you sign the contract, it implies that you acknowledge the car only has these scratches at the time of collection. Essentially, the car inspection process is moved earlier in the timeline. While this process itself is not necessarily problematic, the issue arises when the actual car has far more scratches than those indicated in the contract. To make things worse, you’ll find out later that even if you present all the photos of scratches taken during pickup, the rental company is unlikely to accept your claim. Their reasoning? The scratches aren’t noted on the inspection form attached to the rental contract, and you already signed it, which means the company will default to the contract. If you refuse to sign the contract initially, you won’t even get the car keys—effectively trapping you in a cycle. Allow me to compare this experience with prior rental experiences. In domestic rentals, the norm is to inspect the car first, note all scratches, and take photos before signing the contract, preventing disputes over scratches. In Australia and Norway, they also follow the sign-before-inspect process, but either they don’t mark any pre-existing scratches on the contract and rely on photos taken at pickup, or they don't use pre-existing scratches to trap you. Long story short: welcome to Italy! Predictably, after returning the car, the rental company filed a claim for over €300 for those unrecorded 'old scratches.' Fortunately, I had full insurance, but the way they treated us left a bitter taste. My advice to anyone renting a car: avoid this company if possible. If you must use them, make sure to purchase full insurance; otherwise, it's entirely up to luck.

This company is excellent, without the common issues seen in Italian car rentals, such as pushing insurance, fraud, or even requiring a credit card deposit. Truly outstanding, highly recommended!

Very good.

Pretty good

they are a cheating company 100 % , I have returned the car in the same condition 100 % as I have taken it from them , they changed my credit card for 930 euro without any right to do so !!!!! i have tried over 2 days to get in touch with them they refuse to even send an email !!!!!!! i am frustrated from this behavior

Qeeq is not helping me against the wrong doing of Drivalia pls help me get the correct situation as I was charged without any right !!!!!

Good

Excellent

As an experienced driver, I didn't purchase insurance. It was raining when picking up the car, making it hard to notice any potential issues. When returning the car, they claimed a very small dent on the front windshield was caused by a pebble on the highway and demanded €160 in compensation. Absolutely unreasonable! They stated it would only be processed a month later, forcing me to sign and accept. I'll never use this small company again!

Avis and Sixt are basically treating Chinese customers unfairly. Absolutely do not choose these two rental companies. The counter staff clearly stated that the pick-up and drop-off times don't need to be exact, but later they charged an extra day's fee for exceeding by just one hour.

The car was due for maintenance soon. After driving for 100 kilometers, it ran out of oil, and I had to buy oil myself at my own expense.

The car lacked engine oil, so I added €79 myself. They have not reimbursed me yet and charged my credit card for no apparent reason.

It's okay, but you need to queue during peak times.

Satisfied.

The staff was very attentive in explaining the car rental details.

Very good.