CATANIA AIRPORT CAR RENTAL REVIEWS

Great! The car is in good condition, with 9,782 kilometers, and I got an actual Nissan JUKE!

The car provided was an Opel Corsa, which was very fuel-efficient. There were significant scratches on the front and rear doors on the right side, but they did not affect functionality. The counter staff was extremely friendly and patient, providing detailed instructions. After being given the car key, I went to the parking lot to find the car myself. One issue worth mentioning is that the car condition report noted damage on the front and rear doors on the right side when I picked it up. As I was alone, I didn't check the wheels carefully. Fortunately, the video I recorded captured two large scratches on the two rims (why hadn't the rental company identified this earlier?). When returning the car, the staff requested proof of the wheel condition at the time of pickup. Luckily, I had the video evidence, so no compensation was needed. For vehicles with existing damage, make sure to inspect more carefully and take photos of every part as documentation.

The staff started work an hour early for me, great service attitude. After hearing that I purchased QEEQ's additional insurance, they didn't try to upsell other insurance.

Excellent service, very friendly staff, and it was the off-season.

This time we were provided with a slightly larger Volkswagen than the T-Roc, with only 18,000 kilometers. It was perfect because we had a long trip and needed a new, high-performance car.

Apart from the usual insurance promotion, they also offered an additional 24 euros per day for a model upgrade. I insisted on keeping my original booking, but the car I received ended up being the recommended upgraded model. The deposit was refunded promptly and I received it the same evening.

Very satisfied. Following the instructions made it easy to find the rental company.

It's okay, but the car was not the one I reserved. The car is relatively new.

A different branch, but same great service. Cannot fault this team

As easy as usual

The location is easy to find with map navigation, the car pickup process is quick, the service attitude is great, and there is no forced upselling. Highly recommended.

Very satisfied with the service, the car pickup process was efficient.

Highly efficient service; they provided a new car and upgraded the model.

The staff was very friendly. They could locate the reservation with just a name and driver's license, then deposit payment was required to collect the car. I wrote my name, address, phone number, and email on paper for the staff. However, when reviewing the order, I found that they had entered the address incorrectly. I informed them immediately, and they said they would correct it. Despite this, the order contract I received via email was still incorrect. When returning the car, I informed the staff again and rewrote the information, but the subsequent email still contained the same mistake.

The overall service is very clear and smooth, great experience. The staff are patient and responsible, explaining all the fees, processes, prices, insurance, and refueling very clearly.

The service was very good, and they asked if additional insurance was needed.

Very good.