CAR RENTAL REVIEWS ON HERTZ AT CATANIA AIRPORT, CTA

It was quite convenient; both pickup and drop-off were very quick. The parking lot and the place to complete car rental formalities were very close to the arrival hall.

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

all fine

Staff competence was average, attitude was indifferent.

The car pickup process was very simple, but the queue time was a bit long.

Very satisfied, but the return process was particularly slow

Very satisfied, except the price for automatic cars is a bit high. It would be better if I could be reminded of the return time and the overtime fees when picking up the car.

It was okay.

Great car shame that the body of the car had so much damage

All good

The car was dirty, damaged and required that I alert staff of the damage to the car before pickup.

Convenient pick up and drop off location

Easy to use and best value for money platform

Very satisfied

There were still some upsell services.

The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.