ROME CAR RENTAL REVIEWS

The overall service is excellent.

Very satisfied.

We were fully liable for the accident in Positano, but the comprehensive insurance covered everything. The process was hassle-free. Excellent!

Overall satisfied, but the originally booked Volkswagen was replaced with a Fiat.

The actual car I received was different from what I booked. The car I got was a lower rental category on the platform, but the rental company claimed it was a similar model. Even though I purchased full insurance from the company, I had to pay an additional 50 euros for damages when returning the car.

Pretty good. They recommended insurance, but once they knew we had already purchased the highest coverage, they didn't insist. The pick-up and drop-off process was straightforward, without any hassle.

The main issue is that the car model didn’t match the reservation. It was an old, unidentified car in poor condition, completely inconsistent with the booked model.

Very satisfied

Very good.

The service is decent, though there are hidden charges. The vehicle condition is acceptable.

Overall service was fine, but they tried to sell me insurance, switching between English and Italian.

We rented a T-Cross but were given the smaller Taigo instead. The full insurance from the rental company cost 820 euros, which was a bit expensive, but everything else was fine.

Great value for money

The store attempted to sell insurance, but the language barrier made it unclear. I didn't realize they were selling insurance, especially since the signing process did not include any amounts or figures. You have no idea you're being charged; it made me think it was just part of the car pickup procedure.

The service attitude of the rental company is absolutely the best I have encountered in Europe, very nice.

Never rent from this company!!! Car was nice but they gave no inspection at checkout and charged me for a 1/2cm scratch that could hardly be seen! The scratch was not caused by us as far as I know. Nobody went over the car at checkout. We did pics but a tiny scratch cannot be seen in the pics because it was so small. Terrible service and a total SCAM!

1. I specifically placed the order to rent an Alfa Romeo Tonale, and while I understand the possibility of receiving a similar car, the rental company didn’t even have an Alfa Romeo in their fleet. It feels deceptive to advertise a car they don’t actually have just to attract customers. 2. Despite me clearly informing them that I had already purchased insurance, they still spent three minutes persistently trying to convince me to buy insurance from their office, hinting that I might have to bear potential costs myself if I didn’t. 3. When returning the car, I admit I arrived just 3–5 minutes early, but due to long lines at the front desk, I ended up being slightly late. They charged me a €41 fee for this delay.

Excellent service, both pickup and drop-off were very convenient and efficient. Purchased full insurance at the store, and the pricing for full coverage was reasonable.

I originally rented a midsize MPV, but they gave me a mini van instead. Driving such a big vehicle in Italy was extremely inconvenient. I can't help but wonder if they did this on purpose!

It's okay.