CAR RENTAL REVIEWS ON LOCAUTO IN ROME

Absolutely amazing. I’ll definitely book through QEEQ again next time. I reserved a car that was less than six months old, and when I went to pick it up I was surprised to see a brand-new BYD — the BYD SEAL 6 DM-i Touring (called BYD SEAL 6 DM-i Touring in the European market in Italy). It’s a plug-in hybrid wagon with only 25 km on the clock, super smooth to drive and I absolutely loved it!

No waiting in line, simple procedures, received a Volvo XC40 in excellent condition, very satisfied.

The rental company’s service was excellent—they really tried their best to coordinate everything and sort out any issues.

The service was excellent, with almost no waiting time.

Overall, it was pretty good. The staff was very friendly and suggested insurance, but it's totally fine if you don't want to buy it—they won't pressure you. The car pickup process was smooth, but I didn't get the T-Cross I booked; instead, it was an Opel. However, the car was quite new, with around 10,000 km on it, and it supported CarPlay.

We ran into a problem with the car halfway through the trip, but it was fixed really quickly!

Picking up and returning the car was super convenient, and they even upgraded the car for free. Just waiting to confirm if there will be any unreasonable charges.

Excellent service, really attentive and detail-oriented.

The car pickup experience was good, but the exchange process was disappointing. The fuel tank was not fully filled when picking up the car. Before returning the car, we refueled at a gas station about 40-50 kilometers from the highway exit, but the rental company claimed the fuel level was insufficient and wanted to charge 80 euros. We had to drive out again to refuel, which only cost 8 euros. Lesson learned: refuel closer to the city area before returning the car. Additionally, during the vehicle exchange, they inspected the headlights for damages and falsely accused us of using the wrong type of fuel. We argued strongly, and they eventually dropped the claim. Tips: Take a photo of the fuel gauge when picking up the car, and keep the fuel receipt for proof.

Overall pretty satisfied. They share the rental counter with National, the car was in great condition and fairly new, just really underpowered.

Not bad.

Local Italian rental company. You absolutely need your Chinese license, the little white booklet, plus notarization and Hague certification before you can pick up the car. The front desk staff speak English. They tried to upsell no-full-tank return and towing services, but I didn’t take any of that. Just took the paperwork, walked out of the train station, and picked up the car at the dedicated parking lot next door.

The staff was professional and efficient, the procedures were simple, and there was no upselling. The vehicle was very new, likely within a few months, and its condition was excellent.

They basically didn’t try to upsell anything, just added a small daily emergency rescue insurance. It didn’t cost much so I just let it be.

The location is clear.

Pretty good overall.

Really good overall.

Excellent service, both pickup and drop-off were very convenient and efficient. Purchased full insurance at the store, and the pricing for full coverage was reasonable.

Overall, it was pretty good, and the service was nice.

Service was pretty good overall.