CAR RENTAL REVIEWS ON LOCAUTO IN ROME

Very good.

No waiting in line, simple procedures, received a Volvo XC40 in excellent condition, very satisfied.

The service was excellent, with almost no waiting time.

Overall, it was pretty good. The staff was very friendly and suggested insurance, but it's totally fine if you don't want to buy it—they won't pressure you. The car pickup process was smooth, but I didn't get the T-Cross I booked; instead, it was an Opel. However, the car was quite new, with around 10,000 km on it, and it supported CarPlay.

Overall, it's pretty good. The main issue is that Italians generally don't speak English well, and the rules are explained in a verbose and confusing manner, without clear communication.

Very satisfied.

Satisfied

The car pickup experience was good, but the exchange process was disappointing. The fuel tank was not fully filled when picking up the car. Before returning the car, we refueled at a gas station about 40-50 kilometers from the highway exit, but the rental company claimed the fuel level was insufficient and wanted to charge 80 euros. We had to drive out again to refuel, which only cost 8 euros. Lesson learned: refuel closer to the city area before returning the car. Additionally, during the vehicle exchange, they inspected the headlights for damages and falsely accused us of using the wrong type of fuel. We argued strongly, and they eventually dropped the claim. Tips: Take a photo of the fuel gauge when picking up the car, and keep the fuel receipt for proof.

Overall it was fine. There were some issues with the driving license validity during pickup, but it was resolved. The return process was smooth and took just a few minutes. However, the car model was changed without prior notification, and I only found out at pickup. Thankfully, the new car was easy to drive and didn't cause any problems.

Picked up the car at Rome train station and returned it at Milan train station. There were staff in the parking buildings to assist with the pick-up and return procedures, which was very satisfactory. However, the rental office at Rome train station is quite far from the parking building, making it a bit challenging to find the car after completing the rental formalities.

This was my first time renting a car abroad, and I was very satisfied. The rental process with Locauto was smooth from pickup to return, with compliant procedures and high efficiency. There was absolutely no pressure to buy insurance. Driving through Tuscany was truly enjoyable.

Not bad.

Highly satisfied

The staff was professional and efficient, the procedures were simple, and there was no upselling. The vehicle was very new, likely within a few months, and its condition was excellent.

Everything went smoothly!

Excellent service, both pickup and drop-off were very convenient and efficient. Purchased full insurance at the store, and the pricing for full coverage was reasonable.

No upselling, smooth process, zero deposit required. The car was clean and easy to drive. We originally rented two T-Cross vehicles for 7 days but were upgraded to Skoda SUVs, which can fit 3 to 4 large suitcases. Full marks! Highly recommend this rental company!

Overall, it was pretty good, and the service was nice.