CAR RENTAL REVIEWS ON BUDGET IN ROME

1. The processing office is not located in the parking lot, and no one informed us. 2. The processing time took up to three hours! 3. We were told the reserved Mercedes A-Class or equivalent was unavailable, and only a Mini was available. We didn’t accept it, and they recommended a higher-class Hyundai SUV (forgot the model, a mid-size SUV), which was much more expensive (double the price). We repeatedly asked if there were other options, but ended up having to upgrade at a higher cost. Very poor experience! We booked well in advance and insisted to customer service that our requirements be met, but the outcome was disappointing! What’s the point of choosing a model upfront if this happens? In Vienna, our car was switched to a Volvo, which we could accept. A Mini is hard to drive and too small; it couldn't hold our luggage. Italian service is far worse than Vienna's! 4. Everything else went smoothly.

Budget has charged me 80 euro more than contract because of 30 minutes of delay.

When I returned the car, I asked the staff to inspect it. They said it wasn't necessary, and then a month later, they claimed there was damage and I needed to pay 500 euros for repairs! Terrible car rental company!

Very satisfied.

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

Terrible. I've rented cars in Europe twice and it's always been extremely bad. Insurance details are not explained and they say it's free. When settling the bill, they charge an extra 3000 RMB. Be cautious in the future.

Very good.

When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

Satisfactory

Bien

Bien

Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.

The store attempted to sell insurance, but the language barrier made it unclear. I didn't realize they were selling insurance, especially since the signing process did not include any amounts or figures. You have no idea you're being charged; it made me think it was just part of the car pickup procedure.

Very satisfied, smooth pickup process.

Very easy to find.

Affiliated with AVIS, a large company with highly professional service.

Deposit was not refunded

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

I originally rented a midsize MPV, but they gave me a mini van instead. Driving such a big vehicle in Italy was extremely inconvenient. I can't help but wonder if they did this on purpose!

Very satisfied.