CAR RENTAL REVIEWS ON BUDGET AT ROME FIUMICINO AIRPORT, FCO

Did not get the car that I’ve payed for, also not automatic gear available at the pick up, so we couldn’t add an extra driver

We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class. The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies. Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.

Buon servizio

Buon prezzo

I ordered Mercedes-Benz Class B Full Size Wagon, but got Mercedes Class A small car. The service at Budget Fuimicino was terrible - there were no cars left when we arrived (10 pm), so we had to take what there was. I forgot to add full waiving insurance during booking and second driver. I ended paying over $600. I'm extremely disappointed with Budget and will never rent with them again

Best check-in service I have received with a rental car company.

I booked an A class Benz but at the time of arrival, it was not available. they offered an equivalent choice or an upgrade for a minimal fee for a B class Benz I took the B Class Benz which was a good choice.

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

Satisfactory

Bien

Bien

Very satisfied, smooth pickup process.

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

Very satisfied.