Nice trip

I'm absolutely furious. We booked a car through the rental platform and got the most comprehensive insurance beforehand. When we got there and wanted to add an extra driver, they required us to buy insurance for the driver. We had previously rented cars in the US and Australia, and it went smoothly. We consulted the rental platform, and they confirmed that we could simply add a driver without having to buy insurance, as we already had it for the car. However, the store staff disagreed. A very beautiful lady, but with a terrible attitude, argued with us for the whole morning. The rental company's customer service also called to help communicate. Finally, we decided not to add the driver. The staff agreed and simply crossed out the additional fee with a pen, without printing a new contract. Trusting Europeans to be honest, we didn't object. When we returned the car, we found out they never changed it in the computer system, and we still ended up with the insurance!

Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

They made various excuses to force us into buying insurance and changing the car. Eventually, we got a similar car, and the cost increased from over 3000 to more than 10000. There are many scammers in Italy.

Arrived late, forcibly upgraded, charged an extra 500 euros

Not many people picking up cars