Very satisfied.

1. Reserved a Mercedes A-Class but got a Ford instead. 2. On-site, they pushed various insurance products. 3. The return location is extremely hidden and very hard to find. I drove around the airport 6 times! 4. When I had issues at the return location, I called the company, but nobody answered.

The counter staff engaged in fraudulent sales. They tricked me into upgrading a 1500 car to 5000.

Not many people picking up cars

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company