ROME FIUMICINO AIRPORT CAR RENTAL REVIEWS

Excellent service. The car was spacious, exactly the model I booked, very convenient and in good condition.

Very convenient

The vehicle's condition was not great, and I really didn't like the car provided.

I will continue to rent from this company next time.

We booked a Skoda Octavia, but ended up picking up a local station wagon whose name we couldn't identify.

The counter for processing car rental procedures is very efficient. The pickup is on the 4th floor, and the staff provided a detailed sheet marking all existing scratches on the car. The return process was also very efficient; the staff took a quick look and some photos to complete the inspection. Initially, I was worried they might nitpick, as reconfirming all pre-existing scratches could take some time, but this did not happen. I highly recommend this car rental company.

The service was warm and thoughtful.

The vehicle was in great condition, clean and tidy, equipped with a 360-degree camera, and the return process was very convenient.

The rental company is large and easy to find near the airport. Both pickup and drop-off are quick, and payment with a regular Visa card works smoothly.

The pickup and drop-off process was very smooth.

The car was brand new within one year, in excellent condition. Highly recommend this company if all your trips are within Italy because they have numerous service locations across the country, including two on Sicily—one in Palermo and one in Catania. It's advisable to purchase basic insurance through QEEQ and upgrade to the Silver Cover package at the rental desk during pickup. This package includes zero excess for damages and covers tires and glass. Returned the car at 9:22 AM, inspection took just 10 seconds, and the report was emailed within an hour—see attached image.

Very satisfied, will continue to rent from this company in the future.

The car rental location is easy to find, and the staff are patient. They did not actively push insurance sales. I proactively purchased full insurance, but the insurance document was sent a bit slowly. I had to call them to get it sent.

Pretty good.

The staff at Rome Airport were very responsible.

The staff was professional and efficient, the procedures were simple, and there was no upselling. The vehicle was very new, likely within a few months, and its condition was excellent.

Pickup was on the 5th floor. They provided a hybrid car, which was fuel-efficient.

This car rental company is my top choice; their customer service is excellent.

Starting the timing from getting a queue number is really inconvenient! The process of getting the number and the actual car pickup was delayed by 40 minutes due to communication and upgrading the car model, yet this was still counted in the timing.