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Frustrating and upsetting from Budget

Reviewed: Mon, Oct 14, 2019
About Budget: 7.7 /10
The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.
About QEEQ: 10.0 /10
Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company
Economy | Toyota Yaris or similar

Relevant Reviews on Budget Roma Fiumicino Airport

Griselda Eddie

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Reviewed: Fri, Aug 2, 2019
About Budget: 2.0 /10
When picking up the car, we clearly stated that we don't need additional insurance as we had already bought it in China! But they still added expensive insurance! The confirmation form was in Italian, and we didn’t check it carefully before signing! That was really careless of us!

Sandy Madge

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Reviewed: Mon, Mar 16, 2020
About Budget: 4.0 /10
Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

Baird Andrew

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Reviewed: Sat, Jul 25, 2020
About Budget: 2.0 /10
Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.
About QEEQ: 10.0 /10

Barbara Bird

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Reviewed: Tue, Oct 9, 2018
About Budget: 2.0 /10
The counter staff engaged in fraudulent sales. They tricked me into upgrading a 1500 car to 5000.

D.Sairafi

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Convertible | Fiat 500 Cabrio or similar
Reviewed: Thu, Aug 8, 2019
“good”
About Budget: 5.3 /10
I have waited 45 minutes at the desk to talk with the employee. I have paid at the desk around 500 euros for all risks insurance (theft not included), which is very expensive. Insurance should be around 10 or 20% of the rental rate value not more.. I had no options so I paid it but am unhappy and won’t rent there again.

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