CAR RENTAL REVIEWS ON RENTAL PLUS IN ROME

Avoid this company at all costs! Cheap doesn't mean good. While the rental price is low, there are hidden traps. As shown in the picture, they claimed the car was dirty and insisted on charging a €50 cleaning fee. It's like robbery. I offered to use wet wipes to clean it myself, but they refused, saying the car inspection at the return location is what matters. After renting many times, this is the first time I've encountered such a dishonest practice.

Very professional staff, very helpful and timely service.

Always the best

Good

Pretty smooth experience.

Smooth and convenient.

I just asked if I needed to add extra insurance, and they said no, so I picked up the car. When returning the car, I had underfilled the fuel by half a tank and offered to pay some money, but the staff said it was okay. This rental company feels very honest and straightforward, with no tricks.

Excellent service attitude.

Very satisfied. The person at the counter was an aunt dressed in casual clothes, which initially seemed unprofessional. However, it turned out that appearances can be deceiving. She was very meticulous and thorough in explaining the deposit refund process, and didn’t push any insurance. I requested an additional cleaning fee of about 10 euros (because I heard that car rental companies in Italy might charge a high cleaning fee if the car is too dirty upon return, and we were worried we wouldn’t have enough time to wash the car on the last day, so paying for a cleaning fee upfront gave us peace of mind). The aunt carefully explained that this cleaning fee, unlike the deposit, would be directly charged. Despite numerous experiences renting cars abroad, this was the first time someone explained the charges so clearly. She also reminded us to take photos of the car's exterior and fuel level before driving away. The only downside was that because every procedure was done very carefully, it took quite a bit of time to complete the paperwork. It wasn’t busy when we picked up the car, but even so, it took about 20 minutes for our group. I recommend setting aside enough time for car pickup when planning your itinerary. When returning the car, the rental company’s staff wasn’t present, possibly because we returned the car earlier than scheduled. Another company’s staff collected our keys and told us the rental company would send us an email after inspecting the car. We were concerned whether existing scratches or damage might be attributed to us since there was no immediate confirmation. However, everything turned out fine. Shortly after, we received an email confirming the car was in good condition, and a while later, the deposit was refunded. The entire pickup and return process went smoothly.

Excellent.

Decent and standard service.

The staff provided excellent service during both pickup and drop-off. The car was upgraded to a Ford Tourneo, which was a new car with just over 8,000 kilometers.

Reasonable price, but they will have hidden huge charges upon return you car like clean the car for $25

Great experience

Satisfied.

It was okay. Rented the car for three days but only used it for one day to visit Civita di Bagnoregio. On the return day, it was raining, and there were some rain stains on the car surface. They insisted on a car wash and charged 25 euros, which was a bit unpleasant.

The staff at the rental company was quite helpful. However, the car model was changed from a Ford to a Volkswagen Taigo, though they said it's the same category. That said, the car was in excellent condition.

No need to wait in line. They have their own dedicated parking area, and the office for processing is right within the area, making it very convenient and efficient.

The car pickup process was quite slow, had to wait in line for a long time. However, given the price, there's nothing much to complain about.

No unexpected charges so far. Overall good service. They do promote insurance, but clearly state that it's optional without causing trouble.

Easy and quick to pick up the car.

Satisfied