CAR RENTAL REVIEWS ON ALAMO IN ROME

Very satisfied, the service attitude was excellent.

Satisfied

The overall experience was unpleasant due to the car return issue. There was no one to assist, and the map couldn't accurately locate the return spot. When I tried to hand over the car to the person who gave it to me, they refused to accept it and were very inflexible. Overall, it was a terrible experience.

Overall good service

Very good! The only issue was that my flight landed an hour early and I cleared customs quickly. When I arrived at the counter, they said my car wasn't ready yet. I had to wait until my scheduled pickup time to get the car.

Satisfied

Queueing required for car rental process

Very satisfied

We rented a T-Cross but were given the smaller Taigo instead. The full insurance from the rental company cost 820 euros, which was a bit expensive, but everything else was fine.

Very satisfied.

Very satisfied, relatively quick.

Very satisfied. The car rental counter is located inside the airport and handles bookings for several rental companies. Waiting time depends on the number of customers, so make sure to take a ticket first—just like at banks to process your turn. Once you're done, head to the parking lot inside the airport to meet staff and pick up your car. This booking included QEEQ's comprehensive insurance purchased online and allowed for one-way car drop-offs. Since I didn't purchase insurance at the local branch, I carefully followed the staff's instructions and took pictures of all visible scratches on the car. The staff said they don’t count scratches under 5cm—seems it's not as tricky as some online reviews suggest. To be safe, I photographed all scratches even ones they didn’t point out. They held a €500 deposit, which was fully refunded to my credit card within two days of returning the car. I encountered no unauthorized charges—overall, very satisfying! Note: Since the one-way drop-off happened over the weekend, the local staff finished work at 1 PM, meaning any drop-offs after that would incur an extra €20 service fee. I only discovered this after reviewing the detailed QEEQ booking confirmation. I contacted their customer service to confirm the situation, and it turned out to be accurate. I could only envy the relaxed work schedules of Europeans. The car I received matched the model I booked. As an experienced driver, I found it somewhat hard to drive—the steering wheel was heavy, and the air conditioning was average. Everything else was fine, but it wasn’t as easy to drive as the small car I’d rented from another company in Rome previously. Overall, this rental company proved to be reliable.

Couldn't rent a car! Even with the required international driving permit translation and original document, the rental company refused to provide a car and charged over 5000. Didn't even see the car!

Very good, the procedures are convenient without any insurance upselling.

Thanks Filipo for all the help

Excellent car rental company

The staff at the store and parking lot were very friendly, the process was quick, and there was no pressure to buy insurance. They even provided us with a more spacious Hyundai Tucson Hybrid, top configuration, equipped with adaptive cruise control and lane-keeping assist. The car's performance was excellent, effortlessly handling the winding country roads of Tuscany.

Very satisfied

Had a very pleasant car rental experience. Received a brand-new SEAT, which is not yet available in the garage. Great performance, low fuel consumption, and driving in Italy was comfortable. The deposit was refunded promptly.

Satisfied