Really friendly staff and super fast pick-up. They just asked if I already had insurance and didn’t try to hard-sell their own. I’d originally booked a VW T-Roc, but they first gave me an EV. I wasn’t happy with that, asked for a petrol car instead, and they immediately switched it to a Volvo XC60 that was basically brand new. Drove really comfortably. We returned the car after 10 pm; the desk told us they have staff there until 11 pm, and if no one’s around you can just drop the key in the box by their office door. Drop-off was smooth and hassle-free.

Satisfied

Overall satisfied.

To be honest, before booking, I compared several rental companies, including location, price, car models, reviews, etc. Finally, I chose this one. Seven words: Wise choice, no regrets. By the way, Google Maps is really awful... Using Gaode Map made everything smooth...

The service was okay. They tried to sell me insurance, but after I politely declined, they didn't insist. They did sell me a 7-day road assistance package for 19 euros. The staff spoke quickly and with an accent, so I didn't understand them completely. I discovered this charge on my credit card statement after signing the form. It's fine, though.