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BAD EXPERIENCE WITH THE CAR HIRE - CASE STILL OPEN

Reviewed: Tue, Aug 6, 2019
About Locauto: 3.3 /10
Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was: - unable to read the card correctly - unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients..... So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude
About QEEQ: 8.0 /10
Economy | Fiat Panda or similar

Relevant Reviews on Locauto in Italy

Gustave Gold

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Reviewed: Mon, May 19, 2025
About Locauto: 8.0 /10
Picked up the car at Rome train station and returned it at Milan train station. There were staff in the parking buildings to assist with the pick-up and return procedures, which was very satisfactory. However, the rental office at Rome train station is quite far from the parking building, making it a bit challenging to find the car after completing the rental formalities.
About QEEQ: 10.0 /10

Wordsworth Alcott

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Reviewed: Sun, May 4, 2025
About Locauto: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Erin Cissie

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Reviewed: Thu, Apr 10, 2025
About Locauto: 8.0 /10
Overall, it was quite good.
About QEEQ: 10.0 /10

Jennifer Sapir

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Reviewed: Thu, Aug 8, 2024
About Locauto: 8.0 /10
Overall satisfied. Both pickup and drop-off were at the airport, but you need to call in advance to confirm the exact location. If you don't have full insurance, be sure to mark all existing vehicle issues with the staff during pickup; otherwise, there could be major problems during drop-off! I bought full insurance at the airport and assumed the staff had already marked all issues when I picked up the car, but many previous scratches and dents were actually not noted. When returning the car, the staff claimed there were scratches. Luckily, I had full insurance and the initial video, so I wasn't charged extra. Otherwise, I definitely would have been charged! Make sure to buy full insurance at the airport from the car rental company, not just through the app…
About QEEQ: 8.0 /10

Conrad Wilhelmina

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Reviewed: Mon, Aug 5, 2024
About Locauto: 4.0 /10
Due to unfamiliarity with Italy's highway toll system, I received a huge fine. I asked the rental company for help to see if the payment could be reduced, but their staff refused outright without even trying, showing a completely indifferent attitude.
About QEEQ: 8.0 /10

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