PALMA DE MALLORCA AIRPORT CAR RENTAL REVIEWS

The service was quite good. Vehicle inspection was very thorough, so it's essential to purchase full insurance.

The overall service was excellent and very patient.

Very good, a pleasant experience.

Very satisfied

The queue was very long, and the waiting time was excessive.

The car's electronic start and Bluetooth were not working properly. When picking up the car, there were some paint damages on it. I asked the rental company staff whether I should take photos, and I was told it wasn't necessary; I just needed to show them upon return (confirmed this with two different staff members). However, during the return process, the staff said that these damages should have been reported via email at the time of pickup, not during return. I later discovered that the rental company had written the email and phone number incorrectly on the contract. To avoid potential issues, I sent an email to the company, but it took several days to get a reply, and the issue of updating the incorrect information wasn't addressed.

Servizio vergognoso. Attesa da 2h è completamente inaccettabile.

Quite satisfied.

The shuttle service was disorganized and lacked management.

Long wait time for pickup and the reserved car model was not available.

The service was good overall, but the business is extremely busy. I had to wait in line for almost an hour to pick up the car, so plan your rental time accordingly.

Pretty good.

The car they gave me was too large for narrow Majorca roads. The check in process was laborious with the staff giving misleading information in order to try to get me to take insurance (I already had excess insurance). I will never use Record Go again!

All worked well

Excellent!

The pick-up and drop-off process is simple and efficient.

Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience.

The service was excellent. We couldn't find the floor to return the car, so the staff took us to the fourth floor and drove the car to the return point. Although there was a language barrier, they were very nice, and communication was smooth. The service was thorough and considerate. Highly recommended, every step was flawless.

The service was excellent.

The fuel tank was full, but CarPlay didn't work; however, the service at the store was excellent.

It's quite okay.