They still tried to upsell insurance, even after I emphasized twice that I already purchased insurance and didn't need any additional coverage. Only then did they stop pushing.

had to wait for the pick-up shuttle to go and drop one pack of customers as they only had one van for transfer; at the counter we were assisted based on who was supposed to get the car next (rental hour) and not based on who got there first, there were people who got there on time (like us) and had to wait in line for people who came after their pick-up time and after them.. amazing! when returning the car, I had a small wheel scratch and that was OK, no comment, told him to give me the documents and invoice so I can talk to my insurance but there wasn't much professionalism and the guy was behaving as if I broke his car (it had a big dent on one side, scratched from poor parking and not the cleanest either - when picked up)

The pickup location was a nightmare to find with the directions on the confirmation. Had to call to find directions to bus. Staff at Centauro desk were rude and too worried about saying goodbye to work mates to focus on customer service. The lady at drop off was nice and helpful.

Great Value, easy and pleasant to deal with!

Price drop detector worked a charm, best price every time!

They didn’t give us the rental car that we booked and said they don't even have those cars. They gave us a bigger car which is inefficient and too big for Sicily. The streets in Sicily are just not made for cars bigger than a Fiat 500 and you can see that that is the majority of the kind of cars you see on the roads. They made errors on our closing contract, charger me an extra 50 Euros by mistake and then told me they would refund me and then said there was an error with the system so they couldn't immediately refund me. I am very unhappy with their service, they feel like a scam. I never want to rent a car with Centauro again.