CAR RENTAL REVIEWS ON ALAMO AT MADRID–BARAJAS AIRPORT, MAD

It was okay.

The car was upgraded to a Volvo, which was great. The service staff, Miss Blanka, was very enthusiastic.

Satisfied

The staff at Alamo car rental company were very friendly and professional. During our rental period, the car got scratched. An excess charge was initially held, but the damage assessment took a long time—53 days in total. However, the refund was processed promptly after the assessment report was issued.

The staff were pretty nice and enthusiastic. However, they did mention the need to buy insurance at the store, which might be due to different understandings of the two insurance models. Originally, I wanted to rent a touring car, but they gave me a Lynk & Co.

The actual car was a new model Kia, which is significantly larger than the Qashqai. It was a diesel vehicle with good performance and features, but not very convenient for city driving. Initially, the rental company recommended a BMW, but it would have cost an additional 25 euros per day, so I turned it down. They also suggested pre-purchasing a full tank of fuel, claiming it would save the hassle of refueling when returning the car. In reality, the tank was only a little more than half full when I picked up the car, so pre-purchasing a full tank would not have been cost-effective. I avoided this pitfall. Overall, the service attitude and the car pickup process were straightforward and smooth. Regarding additional insurance, we showed them the contract that clearly outlined the terms. That English explanation was quite important. After reviewing it, they briefly explained that in the event of a claim, we would need to pay upfront and that concluded our discussion.

Very satisfied.

Quite good.

The rental process was well-organized, the staff were very friendly, answered questions patiently, and there were no upselling attempts. Very satisfied.

Very satisfied.

When we arrived, we were told that the reserved car model was unavailable. Originally, we were supposed to pick up the car at Terminal 1 of the airport, but we ended up waiting for 1.5 hours on-site for the car to be transferred from Terminal 4. We've rented cars abroad many times before, and in such situations, companies usually offer a free upgrade. However, this rental company told us that upgrading would incur extra costs. Not sure if this is due to Spanish rigidity or just this company's policy.

Excellent service

Very satisfied, highly efficient.

Pretty good

The service staff in Madrid were terrible, but those in Barcelona were especially great!