CAR RENTAL REVIEWS ON HERTZ AT MADRID–BARAJAS AIRPORT, MAD

Transparent pricing with no hidden charges; good value for money.

Highly professional and efficient.

The rental car was excellent, compact enough to navigate narrow roads, and had great power.

Excellent service.

We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.

Good service attitude, clear explanation of contract terms.

Excellent

Quite good

I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.

The vehicle was very new, and both pick-up and drop-off were extremely convenient.

Overall, it was satisfactory.

Satisfied

Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.