Hertz, Barajas Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Barajas Airport Information, Car Rental Instructions & Policies

Address

TERMINALS 1 AND 4,MADRID BARAJAS AIRPORT.,28042,ES

Telephone

+34650707050 / +34913937229

Pick-up Instructions

The Hertz - Barajas Airport car rental location is in terminal

You can walk to the counter of Hertz - Barajas Airport car rental.

Serviced by Hertz. Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 700	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, Discover, AMEX

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Maserati Levante Winter-diesel-4wd, Genesis G70, Jeep Commander, Ford Mustang Gt Cabrio O Similar, Bmw X5, Genesis G70 Or Similar

Car rental with debit cards is also accepted and listed as below: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.319166 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Renault Scenic, Ford Transit 12-passenger Van Rwd Or Similar, Genesis G70, Jeep Commander, Bmw X3, Porsche Panamera Automatic Or Similar, Utad, Jeep Grand Wagoneer, Bmw X5, Chevrolet Tahoe, Genesis G70 Or Similar, Toyota Proace City, Fiat Doblo, Opel Combo Life, Peugeot Boxer Cargo Van, Mercedes Sprinter Refrigerated, Crafter 20m3 Bodywork, Ford Transit 350l, Land Rover Range Rover Sport P400 Dynamic Se-4wd

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 30 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.Luxury vehicle models may not be permitted to cross the border. For specific details, please confirm with the location at pick-up.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Arkana Hybrid,

EUR 1015 for Nissan Leaf,

EUR 1050 for Ford Puma,

EUR 1080 for Audi Q3,

EUR 1102.53 for Ford Fiesta,

EUR 1106.78 for Peugeot 308,

EUR 1110 for Volvo Xc60,

EUR 1162.12 for Volkswagen Golf Inkl.gps,

EUR 1191.92 for Ford Focus Kombi,4 E Tech,

EUR 1200 for Suzuki Balena,Kia Ceed,Fiat Mobi,Nissan March,Fiat 500 Convertible,Mercedes Smart For Two,

EUR 1400 for Citroen C4 Cactus,Volkswagen Taigo,Toyota Ch-r,Ford Transit,Opel Vivaro 9 Seater,Opel Grandland,Kuga Winter Tyres,Volkswagen T-cross,Ford Kuga,Opel Zafira,Mercedes-benz Cla,Toyota Corolla Or Similar,Peugeot 5008,Toyota Fortuner,Cadillac Ct5 Or Similar,Mystery Car,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini Cooper,Chevrolet Tahoe,Audi A3 Cabrio,Audi A4 Avant,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Volkswagen Virtus,Ford Kuga,

EUR 1080 for Volvo Xc40 Hybrid Prestige,

EUR 1200 for Leaf 500e Icon Mini Cooper,Fiat 600e,Opel Corsa,Fiat E-500 Electric,

EUR 1800 for Mercedes-benz Vito Or Similar,Mg Zs,Cooper,Volvo Xc60 Hybrid Prestige,Volvo Xc90 Hybrid,Bmw X1,

EUR 2000 for Genesis G70,Ford Transit 12-passenger Van Rwd Or Similar,Chevrolet Corvette Convertible Or Similar,Fiat Abarth Cabrio,Genesis G70 Or Similar,

EUR 2800 for Bmw X5,Jeep Grand Wagoneer,Volvo Xc90,Bmw X3,Jeep Commander,

EUR 2200 for Mercedes-benz Glc,

EUR 3500 for Land Rover Range Rover Sport P400 Dynamic Se-4wd,

EUR 3000 for Polestar 2,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Opel Corsa,

EUR 750 for Toyota Proace City,

EUR 775 for Ford Puma Hybrid 2025 Registered,Peugeot Partner,

EUR 790 for Bmw 1 Series,Renault Grand Scenic,Nissan Juke,

EUR 800 for Fiat Doblo,

EUR 805 for Kia Soluto,Ford Focus Auto, Hybrid,Hyundai Kona Hybrid,Mazda Cx 3,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini Cooper Cabrio,Opel Cabrio,Volkswagen The Beetle,

EUR 900 for Opel Combo Life,

EUR 950 for Mercedes Sprinter Refrigerated,Peugeot Boxer Cargo Van,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Kia Soluto,

EUR 1200 for Suzuki Balena,

EUR 805 for Ford Focus Auto, Hybrid,

EUR 1400 for Volkswagen Taigo,

EUR 1200 for Kia Ceed,

EUR 775 for Ford Puma Hybrid 2025 Registered,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Opel Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus Kombi,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Audi A3,

EUR 790 for Bmw 1 Series,

EUR 1200 for Fiat 600e,

EUR 1800 for Mini Cooper,

EUR 1200 for Fiat Mobi,

EUR 1191.92 for 4 E Tech,

EUR 809 for Suzuki Jimny,

EUR 775 for Peugeot Partner,

EUR 3000 for Polestar 2,

EUR 1800 for Chevrolet Tahoe,

EUR 1400 for Ford Transit,

EUR 1400 for Opel Vivaro 9 Seater,

EUR 1800 for Mercedes-benz Vito Or Similar,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa,

EUR 1400 for Opel Grandland,

EUR 1400 for Kuga Winter Tyres,

EUR 1000 for ,

EUR 1080 for Arkana Hybrid,

EUR 1800 for Mg Zs,

EUR 1400 for Ford Kuga,

EUR 950 for Peugeot Boxer Cargo Van,

EUR 805 for Mazda Cx 3,

EUR 1400 for Opel Zafira,

EUR 790 for Renault Grand Scenic,

EUR 1400 for Mercedes-benz Cla,

EUR 1800 for Cooper,

EUR 1800 for Volvo Xc60 Hybrid Prestige,

EUR 790 for Nissan Juke,

EUR 1800 for Audi A3 Cabrio,

EUR 2000 for Genesis G70,

EUR 2200 for Mercedes E-class,

EUR 2800 for Bmw X5,

EUR 2800 for Jeep Grand Wagoneer,

EUR 2800 for Volvo Xc90,

EUR 2000 for Ford Transit 12-passenger Van Rwd Or Similar,

EUR 1200 for Nissan March,

EUR 1400 for Toyota Corolla Or Similar,

EUR 1200 for Fiat 500 Convertible,

EUR 1200 for Fiat E-500 Electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Audi A4 Avant,

EUR 2000 for Chevrolet Corvette Convertible Or Similar,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Genesis G70 Or Similar,

EUR 1800 for Volvo Xc90 Hybrid,

EUR 1010 for Volkswagen Virtus,

EUR 1400 for Peugeot 5008,

EUR 1400 for Toyota Fortuner,

EUR 1400 for Cadillac Ct5 Or Similar,

EUR 1800 for Bmw X1,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Jeep Commander,

EUR 1400 for Mystery Car,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Arkana Hybrid,

EUR 1015 for Nissan Leaf,

EUR 1050 for Ford Puma,

EUR 1080 for Audi Q3,

EUR 1102.53 for Ford Fiesta,

EUR 1106.78 for Peugeot 308,

EUR 1110 for Volvo Xc60,

EUR 1162.12 for Volkswagen Golf Inkl.gps,

EUR 1191.92 for Ford Focus Kombi,4 E Tech,

EUR 1200 for Suzuki Balena,Kia Ceed,Fiat Mobi,Nissan March,Fiat 500 Convertible,Mercedes Smart For Two,

EUR 1500 for Mercedes C-class,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini Cooper,Chevrolet Tahoe,Audi A3 Cabrio,Audi A4 Avant,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Volkswagen Virtus,Ford Kuga,

EUR 1080 for Volvo Xc40 Hybrid Prestige,

EUR 1200 for Leaf 500e Icon Mini Cooper,Fiat 600e,Opel Corsa,Fiat E-500 Electric,

EUR 1800 for Mercedes-benz Vito Or Similar,Mg Zs,Cooper,Volvo Xc60 Hybrid Prestige,Volvo Xc90 Hybrid,Bmw X1,

EUR 2000 for Genesis G70,Ford Transit 12-passenger Van Rwd Or Similar,Chevrolet Corvette Convertible Or Similar,Fiat Abarth Cabrio,Genesis G70 Or Similar,

EUR 2800 for Bmw X5,Jeep Grand Wagoneer,Volvo Xc90,Bmw X3,Jeep Commander,

EUR 2200 for Mercedes-benz Glc,

EUR 3500 for Land Rover Range Rover Sport P400 Dynamic Se-4wd,

EUR 3000 for Polestar 2,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Opel Corsa,

EUR 750 for Toyota Proace City,

EUR 775 for Ford Puma Hybrid 2025 Registered,Peugeot Partner,

EUR 790 for Bmw 1 Series,Renault Grand Scenic,Nissan Juke,

EUR 800 for Fiat Doblo,

EUR 805 for Kia Soluto,Ford Focus Auto, Hybrid,Hyundai Kona Hybrid,Mazda Cx 3,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Mini Cooper Cabrio,Opel Cabrio,Volkswagen The Beetle,

EUR 900 for Opel Combo Life,

EUR 950 for Mercedes Sprinter Refrigerated,Peugeot Boxer Cargo Van,

EUR 1400 for Citroen C4 Cactus,

EUR 805 for Kia Soluto,

EUR 1200 for Suzuki Balena,

EUR 805 for Ford Focus Auto, Hybrid,

EUR 1400 for Volkswagen Taigo,

EUR 1200 for Kia Ceed,

EUR 775 for Ford Puma Hybrid 2025 Registered,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Opel Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus Kombi,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Audi A3,

EUR 790 for Bmw 1 Series,

EUR 1200 for Fiat 600e,

EUR 1800 for Mini Cooper,

EUR 1200 for Fiat Mobi,

EUR 1191.92 for 4 E Tech,

EUR 809 for Suzuki Jimny,

EUR 775 for Peugeot Partner,

EUR 3000 for Polestar 2,

EUR 1800 for Chevrolet Tahoe,

EUR 1400 for Ford Transit,

EUR 1400 for Opel Vivaro 9 Seater,

EUR 1800 for Mercedes-benz Vito Or Similar,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa,

EUR 1400 for Opel Grandland,

EUR 1400 for Kuga Winter Tyres,

EUR 1000 for ,

EUR 1080 for Arkana Hybrid,

EUR 1800 for Mg Zs,

EUR 1400 for Ford Kuga,

EUR 950 for Peugeot Boxer Cargo Van,

EUR 805 for Mazda Cx 3,

EUR 1400 for Opel Zafira,

EUR 790 for Renault Grand Scenic,

EUR 1400 for Mercedes-benz Cla,

EUR 1800 for Cooper,

EUR 1800 for Volvo Xc60 Hybrid Prestige,

EUR 790 for Nissan Juke,

EUR 1800 for Audi A3 Cabrio,

EUR 2000 for Genesis G70,

EUR 2200 for Mercedes E-class,

EUR 2800 for Bmw X5,

EUR 2800 for Jeep Grand Wagoneer,

EUR 2800 for Volvo Xc90,

EUR 2000 for Ford Transit 12-passenger Van Rwd Or Similar,

EUR 1200 for Nissan March,

EUR 1400 for Toyota Corolla Or Similar,

EUR 1200 for Fiat 500 Convertible,

EUR 1200 for Fiat E-500 Electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Audi A4 Avant,

EUR 2000 for Chevrolet Corvette Convertible Or Similar,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Genesis G70 Or Similar,

EUR 1800 for Volvo Xc90 Hybrid,

EUR 1010 for Volkswagen Virtus,

EUR 1400 for Peugeot 5008,

EUR 1400 for Toyota Fortuner,

EUR 1400 for Cadillac Ct5 Or Similar,

EUR 1800 for Bmw X1,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Jeep Commander,

EUR 1400 for Mystery Car,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Madrid–Barajas Airport

13.6 mi from Cuatro Vientos Airport

Railway Stations

1.4 mi from Aeropuerto T4

2.6 mi from Valdebebas

6 mi from Vicalvaro

Hotels

6.3 mi from Alterhome Principe de Vergara V

7.2 mi from Eurostars Suites Mirasierra

7.4 mi from TOTEM Madrid - Small Luxury Hotels of the World

Other Landmarks

6.5 mi from Torres Kio

6.5 mi from Puerta De Europa

6.6 mi from Paseo De La Castellana

CHECK RATES

Map view of Hertz Store Location

coordinates: 40.485103 -3.567528

Location Images

The Rental Desk

Hertz-Barajas Airport-3543-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 0.3
Vehicle cleanliness: 0.2
Spaciousness: 0.4
Counter staff: 0.3
Pick-up location: 0.2
Drop-off location: 0.2
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

A.Tandon
Madrid
8.7 /10 Very good
Reviewed: Tuesday, August 13, 2019
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
Read More >
J.L
Madrid
7.3 /10 Good
Reviewed: Friday, August 7, 2020
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
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May Juliana
Madrid
10 /10 Excellent
Reviewed: Sunday, August 24, 2014
Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
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Diana Bert
Madrid
2 /10 Poor
Reviewed: Thursday, May 17, 2018
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Dylan Aldridge
Madrid
6 /10 Average
Reviewed: Saturday, November 17, 2018
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Vivian Crichton
Madrid
10 /10 Excellent
Reviewed: Friday, December 14, 2018
Car pickup was very fast
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Lynn Partridge
Madrid
2 /10 Poor
Reviewed: Monday, June 12, 2023
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Helen Emerson
Madrid
2 /10 Poor
Reviewed: Saturday, February 4, 2023
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Camille FitzGerald
Madrid
2 /10 Poor
Reviewed: Saturday, February 4, 2023
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Fitch Euphemia
Madrid
10 /10 Excellent
Reviewed: Saturday, June 6, 2020
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
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Abigail Harrod
Madrid
6 /10 Average
Reviewed: Thursday, January 16, 2020
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Humphrey Marlowe
Madrid
4 /10 Average
Reviewed: Monday, January 13, 2020
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Calvin Joan
Madrid
6 /10 Average
Reviewed: Friday, January 10, 2020
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Joanna Shakespeare
Madrid
10 /10 Excellent
Reviewed: Thursday, July 18, 2019
Very good
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Joan Hardy
Madrid
8 /10 Very good
Reviewed: Tuesday, June 18, 2019
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
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Merle Gladstone
Madrid
2 /10 Poor
Reviewed: Sunday, January 14, 2024
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Rory Kit
Madrid
2 /10 Poor
Reviewed: Monday, March 11, 2024
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Sharon Walker
Madrid
10 /10 Excellent
Reviewed: Sunday, January 28, 2024
Great experience, both pickup and return were very convenient.
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Hannah Laurie
Madrid
10 /10 Excellent
Reviewed: Monday, February 12, 2024
Good
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Audrey Turner
Madrid
8 /10 Very good
Reviewed: Saturday, June 1, 2024
Quite good
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Renata Tate
Madrid
10 /10 Excellent
Reviewed: Monday, January 1, 2024
Very convenient
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Sandy Jenny
Madrid
2 /10 Poor
Reviewed: Friday, March 1, 2024
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Byron Bertie
Madrid
10 /10 Excellent
Reviewed: Sunday, June 30, 2024
We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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David Noah
Madrid
2 /10 Poor
Reviewed: Friday, July 12, 2024
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Beatrice Daisy
Madrid
4 /10 Average
Reviewed: Friday, October 11, 2024
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Georgia Stuart
Madrid
8 /10 Very good
Reviewed: Wednesday, October 16, 2024
Transparent pricing with no hidden charges; good value for money.
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Miriam Lily
Madrid
8 /10 Very good
Reviewed: Friday, October 18, 2024
Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.
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Everley Burke
Madrid
10 /10 Excellent
Reviewed: Wednesday, December 4, 2024
Highly professional and efficient.
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Tony Barrett
Madrid
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Overall, it was satisfactory.
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Myra Lawrence
Madrid
2 /10 Poor
Reviewed: Monday, January 6, 2025
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Marsh Price
Madrid
6 /10 Average
Reviewed: Friday, January 10, 2025
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Simona Guy
Madrid
6 /10 Average
Reviewed: Tuesday, January 14, 2025
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John Bellamy
Madrid
10 /10 Excellent
Reviewed: Tuesday, February 4, 2025
The rental car was excellent, compact enough to navigate narrow roads, and had great power.
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Cliff McCarthy
Madrid
8 /10 Very good
Reviewed: Saturday, February 8, 2025
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
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Jared Swift
Madrid
10 /10 Excellent
Reviewed: Monday, March 24, 2025
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
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Lydia Scott
Madrid
10 /10 Excellent
Reviewed: Sunday, June 22, 2025
Good service attitude, clear explanation of contract terms.
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Dave Will
Madrid
10 /10 Excellent
Reviewed: Saturday, June 28, 2025
Excellent
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Gwendolyn Elinor
Madrid
6 /10 Average
Reviewed: Friday, July 25, 2025
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Rex Hearst
Madrid
10 /10 Excellent
Reviewed: Monday, August 4, 2025
Satisfied
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Dunn Raphael
Madrid
10 /10 Excellent
Reviewed: Thursday, August 14, 2025
Excellent service.
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Luther Bruno
Madrid
10 /10 Excellent
Reviewed: Tuesday, September 23, 2025
Excellent
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Dana Haywood
Madrid
10 /10 Excellent
Reviewed: Monday, October 6, 2025
The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.
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Amos Ella
Madrid
10 /10 Excellent
Reviewed: Wednesday, October 15, 2025
Very satisfied.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Thursday, October 30, 2025
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Saturday, February 7, 2026
Excellent service with a really professional and attentive team, I’m super satisfied!
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Monday, July 20, 2026
Service was pretty solid. The self-service return was a bit tricky at first, but I managed to figure it out in the end.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Saturday, September 19, 2026
Really impressed with QEEQ. There was an issue when we arrived in Madrid in the middle of the night and the rental company wanted extra fees because communication wasn’t going well. QEEQ stepped in, coordinated everything and handled it nicely, and we ended up getting the car without any problems.
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