I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.

The staff at the pickup counter insisted on upgrading the car type, citing the luggage being too large to fit in the car, which felt like a forced upsell. Overall, not very satisfied with this rental experience.

Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.

Quite good

The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!