Europcar, Madrid Atocha Railway Station Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Madrid Atocha Railway Station Information, Car Rental Instructions & Policies

Address

PUERTA ATOCHA LLEGADAS AVE, AV. CIUDAD DE BARCELONA, S/N, 28012, MADRID, MADRID, SPAIN

Telephone

+34911505000

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", find Europcar office for pick up.

Drop-off Instructions

Please return to the P3 of the train station. Google map link:https://maps.app.goo.gl/3ZmwawhWsJFvrjiy9

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 500	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, AMEX

UnionPay is not accepted.

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Chevrolet Tahoe, Citroen C4 Picasso, Mercedes Clase C, Mercedes-benz Vito Or Similar, Mercedes-benz C-class Or Similar, Vw Caravelle Auto Van 9 Seats, Volkswagen Passat, Mercedes Benz Gla, Mercedes Gle Prestige, Mb Eqv 300l Electrico 350 Km, Mb Clase V, Subaru Solterra Ev, Tesla Model 3 100% Electric 506km, Nissan Altima Or Similar, Audi Q4 Auto Electric, Mercedes-benz Glc, Rivian R1s, Range Rover Sport, Bmw X7, Mercedes Gls, Mercedes Benz Vito 9 Seats, Maserati Grecale Hibrido Automatico, Ford Mustang Convertible

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

19 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Austria Belgium Denmark Germany Finland Slovenia France Gibraltar Liechtenstein Show More Austria Belgium Denmark Germany Finland Slovenia France Gibraltar Liechtenstein Luxembourg Monaco Norway Netherlands Sweden Switzerland Portugal Andorra	EUR 13.9 per day

Cross Border Fee different from dates: Every year from 1 Jun to 30 Oct, 16 EUR/Day, Max215EUR/Rental. This charge will be accrued in the event that You and / or the Driver circulate outside mainlan Spain, in the Authorized Countries without having contracted the Cross-border product or EMS service. This charge shall apply only and exclusively to Tourism Vehicles.

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
Suzuki Balena Kia Ceed Fiat 500 Toyota Yaris Or Similar Kuga Winter Tyres Peugeot 5008	United Kingdom The Republic of San Marino Vatican City State Italy	EUR 13 per day

EMS(Emergency Management Service abroad) EMS PRICE different from dates: Every year from 1 June to 30 Oct 13 EUR/Day, Max 172 EUR/Rental. Other dates: 12 EUR/Day, Max 156 EUR/Rental. The vehicle cannot be taken from Mainland Spain to the Canary Islands。

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Depending on car models, bringing rental cars to below countries is not allowed:

Representative Car Models	Countries
Mercedes-benz Vito Or Similar Mercedes Benz Vito 9 Seats	Gibraltar Italy

Driving from Spain to Italy is only allowed for car groups EBMR, EDMR, CCMR, CDMR, IDMR, and there is no 9 seats car allowed to drive to Italy.

Cross Islands

To be updated

Excess

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.3 mi from Cuatro Vientos Airport

8.3 mi from Madrid–Barajas Airport

Railway Stations

0.2 mi from Atocha Train Station

3.7 mi from Villaverde Bajo

3.8 mi from Vallecas

Hotels

0.3 mi from Downtown Apartment - Atocha-Station & Parking

1 mi from Hotel Claridge Madrid

1.1 mi from Serrano Apartment by FlatSweetHome

Other Landmarks

0.6 mi from Paseo Del Prado

1.1 mi from Puerta Del Sol Madrid

3.2 mi from Convention Center

CHECK RATES

Map view of Europcar Store Location

coordinates: 40.406 -3.6887

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 0.4
Vehicle cleanliness: 0.3
Spaciousness: 0.3
Counter staff: 0.4
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 30-60 mins
Drop-off time: 10-30 mins

Anonymous
Madrid
9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2019
there is extra cost for my car pick up location which was not included in the prelim booking invoice amount, and with no explicit statement mentioning the above cost
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Anonymous
Madrid
7.3 /10 Good
Reviewed: Thursday, June 6, 2019
Process of picking up the vehicle was too long and the counter staff was "just doing her job" and did not show enthusiasm to answer questions. Vehicle given was damaged as well.
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Olivia Jeremiah
Madrid
2 /10 Poor
Reviewed: Tuesday, January 5, 2016
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Darnell Nixon
Madrid
10 /10 Excellent
Reviewed: Sunday, October 11, 2015
Not bad, bought full insurance so there were no issues.
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Polly Spenser
Madrid
8 /10 Very good
Reviewed: Saturday, September 26, 2015
Patiently explained all the questions asked.
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Cynthia Camp
Madrid
10 /10 Excellent
Reviewed: Monday, May 11, 2015
The service was very patient. Mr. Santiago-Lopez at the Atocha train station counter gave us a detailed explanation of the car rental details and terms, and recommended a more comfortable model, which is commendable. A tip for fellow renters: there are fewer car options at the train station compared to the airport, so the selection is limited. However, you can rest assured that you will get a car.
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Jared Swift
Madrid
10 /10 Excellent
Reviewed: Friday, February 8, 2019
Very good
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Pete Wild
Madrid
8 /10 Very good
Reviewed: Monday, October 16, 2017
There was a girl at the car rental company, I forgot her name, but she was very nice and I liked her a lot.
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Isaac Leigh
Madrid
4 /10 Average
Reviewed: Tuesday, March 12, 2019
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Cora Caroline
Madrid
8 /10 Very good
Reviewed: Wednesday, November 16, 2016
The return process at the store is too slow; it's recommended to arrive a bit earlier.
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Boris Robert
Madrid
10 /10 Excellent
Reviewed: Wednesday, February 8, 2017
Pretty good
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Jacob Jennings
Madrid
8 /10 Very good
Reviewed: Tuesday, December 6, 2016
It's inconvenient that to change the pickup time, you can't do it online or by phone. You have to go to the store in person. I hope this can be improved.
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Randolph Titus
Madrid
8 /10 Very good
Reviewed: Monday, March 12, 2018
Average
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Gregary Mansfield
Madrid
10 /10 Excellent
Reviewed: Monday, October 9, 2017
Very convenient
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Anastasia Max
Madrid
10 /10 Excellent
Reviewed: Thursday, September 19, 2019
Simple and efficient
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Wayne Raymond
Madrid
6 /10 Average
Reviewed: Saturday, October 6, 2018
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Blake Morton
Madrid
10 /10 Excellent
Reviewed: Sunday, October 7, 2018
I suggest avoiding picking up the car during peak hours, the wait is too long.
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Osborn Nico(l)
Madrid
10 /10 Excellent
Reviewed: Wednesday, February 13, 2019
Great service attitude, simple and clear process, very user-friendly.
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Jamie Wolf
Madrid
10 /10 Excellent
Reviewed: Monday, October 15, 2018
There was no one when I arrived, and the procedure took half an hour.
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George Anthony
Madrid
6 /10 Average
Reviewed: Tuesday, April 16, 2019
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Lilith Maria
Madrid
8 /10 Very good
Reviewed: Wednesday, May 8, 2019
Very good, the vehicle's exterior damage records are clearly indicated.
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Alvin Dolly
Madrid
8 /10 Very good
Reviewed: Friday, February 22, 2019
Good service
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Miriam Lily
Madrid
10 /10 Excellent
Reviewed: Thursday, August 30, 2018
Very good
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Verne Cumberland
Madrid
10 /10 Excellent
Reviewed: Saturday, September 8, 2018
The car had a minor issue; the diesel vehicle required AdBlue. When we encountered a problem during the trip, we handled it at a repair shop. After coordination between QEEQ and Europcar, they proactively refunded the repair cost and apologized after we returned the car.
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Cornell Warner
Madrid
6 /10 Average
Reviewed: Tuesday, November 5, 2019
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Guy Lyly
Madrid
8 /10 Very good
Reviewed: Thursday, October 24, 2019
The staff were very friendly.
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Bernard Sara(h)
Madrid
8 /10 Very good
Reviewed: Saturday, October 12, 2019
Very satisfied with the staff, but there were too many people in line and the wait time was a bit long. They replaced my car with a two-door Mercedes C220d coupe, which was awesome.
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Faithe Finger
Madrid
10 /10 Excellent
Reviewed: Wednesday, October 9, 2019
The car rental service attitude was quite good. At pickup, I asked the staff to carefully document the unregistered scratches on the car. The return process was very quick.
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Tobey Dorothy
Madrid
10 /10 Excellent
Reviewed: Monday, August 5, 2019
My English isn't very good, but the service lady used simple words and gestures to communicate the information, and I understood.
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Cedric Flynn
Madrid
8 /10 Very good
Reviewed: Tuesday, September 3, 2019
The car pick-up process was smooth and the vehicle was in good condition, but the weekend service hours are too short and the late return fees are very expensive.
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Emma Craigie
Madrid
10 /10 Excellent
Reviewed: Saturday, June 29, 2024
Very good
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Cleveland Daisy
Madrid
8 /10 Very good
Reviewed: Friday, July 12, 2024
There were long queues when picking up the car.
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Ron Saul
Madrid
10 /10 Excellent
Reviewed: Friday, July 19, 2024
Very satisfied, returning the car was easy.
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Alfred Tout
Madrid
10 /10 Excellent
Reviewed: Friday, July 19, 2024
Great service, the car was very clean.
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J.Carrillo
Madrid
10 /10 Excellent
Reviewed: Friday, August 16, 2024
No
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Cathy Dobbin
Madrid
10 /10 Excellent
Reviewed: Wednesday, August 7, 2024
Although there were some communication barriers, the staff at the store were very patient.
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Caroline Polly
Madrid
2 /10 Poor
Reviewed: Wednesday, August 14, 2024
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Lena Saxton
Madrid
2 /10 Poor
Reviewed: Wednesday, August 21, 2024
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Eve Walpole
Madrid
10 /10 Excellent
Reviewed: Friday, August 30, 2024
Very satisfied
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Yvonne Carllyle
Madrid
10 /10 Excellent
Reviewed: Saturday, August 31, 2024
Very satisfied.
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Bob Stowe
Madrid
8 /10 Very good
Reviewed: Monday, October 7, 2024
The service is standard overall. It's recommended to take a video during the vehicle inspection at pickup.
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Henry Reed
Madrid
10 /10 Excellent
Reviewed: Monday, December 30, 2024
Very satisfied.
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Emma Craigie
Madrid
10 /10 Excellent
Reviewed: Wednesday, January 8, 2025
Very satisfied.
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Broderick Lambert
Madrid
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The pick-up and drop-off process is simple and convenient.
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Bard Collins
Madrid
4 /10 Average
Reviewed: Tuesday, February 11, 2025
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Virgil Ted
Madrid
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
No need for a notarized driver's license translation; the car was picked up using QEEQ's translation booklet. Purchased full insurance from the rental company, which streamlined the vehicle inspection process.
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Gloria Louisa
Madrid
8 /10 Very good
Reviewed: Wednesday, February 19, 2025
Excellent service.
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Bridget Moll
Madrid
10 /10 Excellent
Reviewed: Monday, April 14, 2025
The service was quite good.
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Yetta Twain
Madrid
10 /10 Excellent
Reviewed: Tuesday, June 3, 2025
Very satisfied!
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Gill Christ
Madrid
10 /10 Excellent
Reviewed: Sunday, August 10, 2025
Satisfied
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Albert Irving
Madrid
10 /10 Excellent
Reviewed: Monday, October 13, 2025
It's a decent big company. However, this was my first time in Spain, and I noticed there was an extra charge for upgrading to a hybrid vehicle due to emission regulations. But in reality, it wasn't necessary at all.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Tuesday, November 18, 2025
The Europcar branch at Madrid Atocha train station is located on the basement level and is very noticeable. The service is excellent, and the process of signing the rental agreement and picking up the car is simple and efficient. I rent from them every year when I'm abroad.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Monday, December 1, 2025
Pretty good. It's a large rental company, very professional and reliable.
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