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Last updated on: September 18, 2025
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104Rental Locations
28Airport Locations
Map View of Car Rental Locations in Madrid
Alamo
7.8/10
Europcar
8.3/10
Enterprise
8.2/10
Avis
8.0/10
Budget
7.8/10
Centauro
7.8/10
Shouqizuche
8.2/10
DRIVALIA
10.0/10
Hertz
7.9/10
Record Go
7.9/10
CLICK RENT
7.0/10
OK Mobility
7.0/10
Alquicoche
2.0/10
GOLDCAR
6.3/10
National
8.5/10
Keddy by Europcar
7.7/10
GREEN MOTION
2.0/10
Firefly
8.3/10
Leasys
10.0/10
Thrifty
8.8/10
AMIGO AUTOS
4.0/10
Dollar
8.7/10
ACE
6.9/10
SOLO
6.4/10
Rhodium
8.7/10
Interrent
5.0/10
KING RENT
10.0/10
autoclick
9.0/10
DICKMANNS
2.0/10
ATESA
9.6/10
Reviewed: September 14, 2025
The rental process was well-organized, the staff were very friendly, answered questions patiently, and there were no upselling attempts. Very satisfied.
Reviewed: July 8, 2025
The staff at Alamo car rental company were very friendly and professional. During our rental period, the car got scratched. An excess charge was initially held, but the damage assessment took a long time—53 days in total. However, the refund was processed promptly after the assessment report was issued.
Reviewed: June 20, 2025
The service staff in Madrid were terrible, but those in Barcelona were especially great!
Reviewed: August 19, 2025
Purchased full insurance and received the car quickly. They asked if I wanted to upgrade the car, but I didn't. Their attitude was still very good.
Reviewed: September 7, 2025
Very satisfied with the car rental service, it made my trip efficient, convenient, and comfortable.
Reviewed: August 12, 2025
It's located inside the airport, which is quite convenient.
Reviewed: September 6, 2025
Everything else was fine, but the actual car model provided was different from the one booked, which caused issues fitting the luggage. Make sure to choose the right car model carefully.
Reviewed: July 21, 2025
During holidays, there are many people renting cars, and it took an hour to get the car.
Reviewed: September 3, 2025
The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.
Reviewed: August 5, 2025
Reliable and trustworthy as they are a big company.
Reviewed: July 22, 2025
Saw other customers complaining loudly at the rental company.
Reviewed: May 25, 2025
The pick-up process was smooth, but I almost got scammed during the return. Here's a reminder for everyone: 1. During pick-up, you need to get a number and queue up, so it's best to go early. This place shares the same location as Avis; they asked if I wanted to purchase insurance, but I declined since I had already bought it, and they didn't try to upsell further. To get the car, you need to walk to the P3 parking lot. The staff kindly pointed me in the right direction, but I still couldn't figure it out and wandered around for a bit. Eventually, I asked a parking lot employee who directed me to the correct place. Picking up the car was relatively smooth; it wasn't the model I reserved, but I didn't mind as long as I had a car. It was a new vehicle with less than 1,000 km driven. The staff confirmed it was full of fuel, and when I started it, the fuel gauge was full, showing 520 km. 2. Returning the car was where the issue arose. When I picked it up, I took photos and videos of the entire car, including the dashboard. At return, the fuel gauge was full, showing 570 km. However, the first staff member did more than just check this; they accessed the car's smart display and claimed I had driven an additional 60 km after refilling, meaning the tank wasn't full. They said I either needed to go to a nearby station to refuel or pay €35.15 for the missing fuel. This was unacceptable to me. How could 60 km cost that much in fuel? And this process seemed unreasonable—why only use the dashboard to confirm the fuel level at pick-up but then rely on the smart display during return? I immediately called QEEQ customer service to explain the issue, staying on the line for about 20 minutes. QEEQ's team told me to hand the phone to their staff to clarify. The initial employee was busy with other customers, so a second staff member took the call. He seemed unaware of the problem, so I briefly explained and showed him the dashboard photos I took at pickup. After checking the car again, he stated, "I think there's no issue with the fuel; you're good to return it." He inspected the car for damages, found none, accepted the return, signed off, and refunded my deposit immediately! What a surreal experience. Thankfully, I stuck to my position from the start. Everyone, take note: Make sure to take photos of the fuel gauge, and if there's a smart display, ask staff upfront which measure is considered definitive.
Reviewed: January 8, 2019
The police here do not recognize international driving licenses, but the car rental company will still rent you a car and explain everything patiently. Make sure to have the necessary number of credit cards; if you don't have enough, they can switch the car for you.
Reviewed: August 29, 2025
The airport shuttle had a long queue on the day of pickup, but the shuttle driver provided a number and the counter would call the numbers in advance, so it was fairly quick.
Reviewed: July 19, 2025
The actual rental company is Europcar, a well-known large company with professional and reliable service.
Reviewed: November 6, 2024
The location is easy to find, the service was satisfactory, and they upgraded the car model for free. It's a trustworthy rental company.
Reviewed: October 9, 2024
Very satisfied overall, but you might need to wait a bit during busy hours since the car rental location gets crowded. (Compared to back home, the staff here work at a slower pace, which is normal in Europe. Maybe we're just too fast!)
Reviewed: April 6, 2025
Exceeded expectations with professional and friendly service, and a very clean and well-prepared vehicle. Make sure to provide your flight number, as the store will arrange to pick you up.
Reviewed: June 22, 2025
Good service attitude, clear explanation of contract terms.
Reviewed: July 17, 2025
Very satisfied, but requires a credit card to rent the same model.
Reviewed: July 23, 2025
There is a shuttle bus, about 10 minutes to the car rental shop. The vehicle had 12,000 km on it and was great to drive. However, I don't recommend using Google Maps for navigation as the ramp directions after freeway exits are very confusing.
Reviewed: April 23, 2025
1200 euros were frozen, not sure if it has been refunded.
Reviewed: September 30, 2024
Got upgraded to a larger car without additional charges.
Reviewed: November 5, 2024
Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all ....
Reviewed: September 6, 2024
Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!
Reviewed: October 19, 2024
The car rental company was very professional and thorough. They carefully explained every detail and quickly processed the return. The deposit was refunded immediately after the inspection.
Reviewed: July 15, 2024
Very satisfied, the car return inspection was completed in just two to three minutes.
Reviewed: February 27, 2025
The service attitude is very good, but they do try to sell insurance.
Reviewed: August 8, 2024
Overall it's fine. The car's condition is average, and the air conditioning cools down too slowly.
Reviewed: December 16, 2023
Firefly staff are great, decent fleet of cars I'm happy doing business with them!
Reviewed: April 14, 2022
Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.
Reviewed: September 29, 2019
Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.
Reviewed: September 24, 2019
The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
Reviewed: September 21, 2022
Todo fenomenal. Todo muy bien explicado y el coche en perfectas condiciones. Tanto la recogida como la entrega fueron rápido y con mucha atención y amabilidad por parte del personal.
Reviewed: March 17, 2021
El coche tenía rayones laterales demasiado evidentes, no fue la mejor presentación. Cuando lo tomé expresé que posiblemente iba a demorar en la devolución, que me dijera cuanto tiempo tenía de margen y me dijo que una hora, afortunadamente llegué 40 minutos, y me iban a cobrar un día extra porque sólo eran 29 minutos. Al final lo resolvieron sin cargo.
Reviewed: August 18, 2019
I wish pick up was faster bc I have 3small children but they did the best they could so they say.
Reviewed: July 17, 2019
Better sign indicating where Thrifty counters are, only Hertz signs. Both at pick-up and drop-off points same problem
Reviewed: April 11, 2019
Really helpful staff, gave me the model I wanted. Easy process and great service.
Reviewed: June 11, 2019
The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!
Reviewed: May 25, 2019
We were up sold from a mid size to a larger car in Madrid. The car was good but too large to drive around the narrow streets of towns in southern Spain.
Reviewed: October 17, 2015
The signage is too small and hidden. It's actually on the -1 floor of the car rental shop at Barcelona T4 airport, with a Hertz sign, making it hard to find. When asked, they said it’s Dollar. English communication was fine, but the Spanish accent is heavy, so you need to listen carefully. Overall, it was good. The car was nice and came with an English-speaking GPS.
Reviewed: January 8, 2020
The guy over the counter tried to charge me 30 euros saying that I took a fast track number to avoid the queue after waiting for 1 hour! They also charged me a called 16 euros premium fee, the car was dirty and dented, the counter guy didn’t give me the right directions to get to the car, he was rude and unpleasant, if possible avoid Goldar Rhodium ACE and intercar they are all the same group and their customer service is really bad they try to rip you off all the time.
Reviewed: November 23, 2019
It's a scam with the "extras", I've been charged an extra 150 euros for cleaning fees but the vehicle was in good condition when we returned it.
Reviewed: November 2, 2019
Hacen lo posible para venderte seguros adicionales, te meten miedo sobre costos adicionales.
Reviewed: October 1, 2019
Perfect communications via whatsapp. Great service.
Reviewed: June 10, 2019
SOLO brought our vehicle to terminal. Leaving car we just drove to departures lane and their representative was waitin gfor us-- no parking or driving to parkin house at all-- GREAT
Reviewed: September 25, 2019
Worst experience ever renting a car. Rhodium is a US company with exactly 0 cars of it's own. They use GoldCar to supply customers with vehicles. Unbelievable and completely unavoidable hidden costs. Airport surcharge, not communicated in original booking price as all other legal and ethical companies communicate. You have to choose one of their insurances, this means that if you have credit card benefit covering rentals that's null and void and you need to pay for theirs. The staff do their best, but they work for an unethical company and have the huge challenge of convincing you the misinformation and lies the company policies include are standard and should have been expected...wouldn't want their job. If you have any sense avoid Rhodium or Gold Car who services them for that matter.
Reviewed: June 14, 2019
The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!
Reviewed: February 23, 2018
Pick-up was very convenient, and the rental company provided great service.
Reviewed: February 7, 2014
The service was excellent, and the guidance was very detailed.
Reviewed: December 4, 2013
The service attitude was good and quite attentive. However, the deposit is taken as a charge rather than a hold, resulting in a fee, albeit only 6 USD.
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In terminal
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