CAR RENTAL REVIEWS ON HERTZ AT BARCELONA AIRPORT, BCN

Good

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

Great car, lovely to drive

Easy to understand

They required us to purchase roadside assistance, claiming it was mandatory for entering France.

The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.

No

The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.

The process was painless

The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.

Great customer service didn't have to wait. Would defiantly book with you again

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

Good and satisfactory

The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful

Overall satisfied.

Renting a car in Europe is actually quite convenient, as long as you have all the necessary documents, the process is very quick. However, the rental office may upsell insurance and vehicle upgrades. Personally, I think buying full insurance at the rental office is necessary when traveling abroad—it’s more convenient than dealing with claims back home after an accident abroad. So I purchased it. As for the vehicle upgrade, since the available upgraded model was the new Mercedes C200D, and as a car enthusiast, I couldn't resist choosing it. Overall, spending money always feels worth it.

The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.