The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.

I placed my car rental order at least two months in advance, yet I had to wait over an hour to complete the paperwork and our chosen model wasn't available. Despite booking so early, they switched our car and made us wait so long. I have no idea what you guys are doing.

Honestly, the service was just average. I bought full insurance through Zuzuche, but they still tried to sell me their own insurance, explaining how much I might have to pay if there was an accident. The car they provided was quite old and had many scratches, so make sure to check it thoroughly.

The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.

The process was painless