BARCELONA AIRPORT CAR RENTAL REVIEWS

When returning the car, I suddenly noticed it had been scratched, not sure when it happened. Ended up paying quite a bit, sigh.

First of all, I am very angry with the rental company's tactics, using inappropriate methods to force us to cancel the order and require us to upgrade the rental at a higher cost. However, I am very grateful to Zuzuche for intervening and protecting our rights.

They promoted insurance, but stopped after we declined. Mileage limits apply.

The car I booked was unavailable, so I was forced to upgrade, and it's been a week and I still haven't received the invoice.

Overall, very satisfied.

It took more than two hours to queue for the car. Such a long wait was an absolutely painful experience after a long flight. This is the first time in all these years of renting cars that I've encountered something so time-consuming.

The process of renting and returning the car was somewhat slow, and two months after returning the car, I was charged for a traffic violation without any prior notice.

Pretty good, they didn’t try to upsell insurance. However, they didn’t check the car during the return process. Even though I clearly refueled the tank before returning, they still charged me over $10 for fuel. The amount wasn’t much, so I didn’t pursue it further. Still, it would be better if they conducted a clear inspection during the car return.

After repeatedly confirming with the staff about the deposit breakdown, we were told that part of it was an upgrade fee for the vehicle and the rest was just a standard deposit. However, after returning the car, no invoice was provided proactively. When we eventually obtained the invoice from the rental platform, we discovered that insurance had been forced upon us. We’ve never encountered such a situation when renting cars overseas, and we’re not sure if this is a problem specific to Spain or Europcar. Regardless, it feels like we were scammed. Everyone should be cautious—it's best to record videos and audio throughout the process as evidence. Otherwise, if the rental company denies it later, you won’t be able to defend your rights.

Very satisfied

Paid an additional €57.9 for full insurance during pickup.

Overall pretty good. They suggested upgrading the car model and additional insurance, but didn't push further after refusal.

Very satisfied, highly recommend!

Good service, reasonable price, smooth pickup and return process, no unreasonable strictness.

Excellent! Very professional service! The vehicle was in great condition!

Average, unable to reach the roadside assistance service.

Very good, but it's not the rental company's insurance. The deposit of 1200 is a bit high.

If the staff's statements are not truthful, what part of this rental company can be trusted?

Due to the inconvenience of parking in Barcelona, I returned the car early at a different location. There was a 40 EUR fee. The car pickup was convenient, with no additional requirements, and the car was new.

Good service, no upselling, everything done according to rules.