BARCELONA AIRPORT CAR RENTAL REVIEWS

The service is enthusiastic, but the English communication often has a strong accent, requiring patience to ensure clarity.

The staff inspecting the car during return seemed to be nitpicking, not sure if it was intentional. Anyway, I recorded a video as proof. The deposit refund process was incredibly slow, and they wouldn't process it unless you followed up. The overall service was quite average and not very obliging; you must actively chase them for the deposit refund.

There were a lot of people picking up cars, they suggested insurance but didn't push too hard.

Had to wait a bit while picking up the car as there were quite a few people, but overall it was fine.

Very satisfied.

A very poor car rental experience. When we arrived, the rental company did not have the exact model we had booked and forced us to pay an additional 43.57 euros for a different car (which was actually similar to what we originally booked). Based on our previous car rental experiences, if a rental agency didn't have the car available, they would automatically and free of charge provide a similar replacement without charging any additional fees.

It was an extremely bad car rental experience. When we arrived, the rental company didn't have the exact model we booked and forced us to pay an extra 43.57 euros for a supposed 'upgraded' model (which was actually quite similar to the one we originally booked). Based on our previous car rental experiences, if the rental company doesn't have the reserved car, they would usually provide a similar car for free without charging us any price difference.

1. The staff tried to upsell the store's insurance, which made the car pickup process somewhat unpleasant. 2. The car's condition wasn't good, with visible scratches. 3. The staff asked us to sign off on the car's condition before showing it to us. 4. The car's Bluetooth couldn't connect to the phone because it required a password. The staff could have been more helpful but only provided the parking spot number and left us to figure it out.

Excellent! The deposit was refunded immediately after returning the car. The car was easy to drive! Superb service!

We chose the full coverage insurance when booking the car. At the Barcelona airport rental counter, we specifically informed the staff that we already had insurance and did not need any additional coverage. However, they still added insurance to the bill, claiming it was a refundable deposit. It's been half a month since we returned to our home country, and the amount has yet to be refunded. This charge is incredibly frustrating.

Excellent

Very satisfied!

As long as your documents are complete, the process is very smooth.

The service attitude was quite good.

This company is completely untrustworthy. When I went to rent a car, I had purchased the platform's extra full insurance, but they refused to acknowledge it and forced me to buy their in-store insurance. After I bought their insurance, they gave me a very poorly maintained car. Later, when I complained, they gave me a somewhat newer car. I took some photos of the exterior to check for scratches, dents, and issues with the glass or tires, and inspected the seat cushions before driving it away. Two days later, I realized that the clips on the sun visor were broken. When we returned the car, I assumed the visor was already broken before and didn't mention it. However, the store staff immediately checked the visor and fined me 50 euros for it. Honestly, who would inspect the sun visor when picking up a car? Additionally, we got a parking ticket during the rental period. When I received the notice, I immediately asked my friend to pay the 25-euro fine online. Yet this morning, I received another fine notice from the rental company asking me to pay 200 euros for the same issue. This is an absolute scam.

Very satisfied.

There are plenty of vehicles, but the chances of model replacement are relatively high.

It's okay.

Overall satisfied.

1. The shuttle bus was impossible to find. I had no idea where it was and spent half an hour searching for it. In the end, I had to take a taxi, which cost 10 euros on the meter. The driver said the starting fare from the airport is 21 euros. 2. At the time of car pickup, they aggressively pushed an insurance plan costing 26 euros per day, even though I had already purchased full insurance. 3. If you don’t buy their insurance, no one will assist you during pickup. They simply hand you a key and leave you to search for the car among hundreds of vehicles under the blazing sun. 4. Apart from the authorization hold, they also blocked 109 euros for fuel, saying it would be refunded if the car is returned with a full tank. I’ve rented cars many times and this is the first time I’ve encountered a company that precharges fuel costs. 5. I received a parking ticket during the rental period and asked the staff for help on how to handle it, but they completely ignored me and told me to sort it out myself without providing any guidance or information.