Very satisfied.

The staff inspecting the car during return seemed to be nitpicking, not sure if it was intentional. Anyway, I recorded a video as proof. The deposit refund process was incredibly slow, and they wouldn't process it unless you followed up. The overall service was quite average and not very obliging; you must actively chase them for the deposit refund.

This company is completely untrustworthy. When I went to rent a car, I had purchased the platform's extra full insurance, but they refused to acknowledge it and forced me to buy their in-store insurance. After I bought their insurance, they gave me a very poorly maintained car. Later, when I complained, they gave me a somewhat newer car. I took some photos of the exterior to check for scratches, dents, and issues with the glass or tires, and inspected the seat cushions before driving it away. Two days later, I realized that the clips on the sun visor were broken. When we returned the car, I assumed the visor was already broken before and didn't mention it. However, the store staff immediately checked the visor and fined me 50 euros for it. Honestly, who would inspect the sun visor when picking up a car? Additionally, we got a parking ticket during the rental period. When I received the notice, I immediately asked my friend to pay the 25-euro fine online. Yet this morning, I received another fine notice from the rental company asking me to pay 200 euros for the same issue. This is an absolute scam.

Excellent