CAR RENTAL REVIEWS ON EUROPCAR AT BARCELONA AIRPORT, BCN

Very satisfied

Returning the car was a stress, but the woman at the return counter said not to worry they will take care of it now

Very satisfied with the service. Staff had a great attitude, quickly processed the paperwork, handed over the keys, and even reminded me to drive safely. Excellent overall! The car was in great condition, had only 15,000 kilometers, was spacious inside, and very reassuring to drive.

Very good, very nice.

Before picking up the car, I was worried they might push insurance sales, but they didn't at all. They just confirmed with me that I didn’t purchase their in-store insurance. I originally booked an MG, but they gave me a Mercedes-Benz minivan instead. It was too big, and I was scared to drive it. They charged a 500 Euro deposit, which was refunded the next day after returning the car.

Service was great, they even gave us a free upgrade on the car, and it was no problem at all returning it at a different parking lot.

L'agence a essayee d'etre arrangeante.

The entire process, from the beginning to picking up the car at the rental store, was very smooth. The customer service in Thailand was also excellent, with no additional demands.

Satisfied

Overall, very satisfied.

Overall pretty good. They suggested upgrading the car model and additional insurance, but didn't push further after refusal.

The guy at the airport was awesome. No hard sell at all, so I really don’t get where all those bad reviews online are coming from. My card had an issue and he patiently waited while I sorted it out. The whole rental process was super smooth.

Very good.

Europcar has always been the benchmark among the big rental companies for me—service is great and definitely better than Sixt. I wanted to drive a BMW, but they said I arrived more than an hour late so they couldn’t hold the X1 and offered an Audi Q3 instead, saying it’d be roomier. When I went to pick it up I realized it really was bigger, and then they actually upgraded me again to a Q5, which was a fantastic surprise. The car was quite new but had lots of scratches, so I took photos of everything. The scratches are most likely because streets and parking garages in major European cities are really narrow. If the car hadn’t had so many marks on it, I’d have given them a perfect score.