Hertz, Barcelona Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Barcelona Airport Information, Car Rental Instructions & Policies

Address

TERMINAL 1 AND 2,08820 BARCELONA,08820,ES

Telephone

+34682505010 / + 34 931935704/+34 647857900

Pick-up Instructions

The Hertz - Barcelona Airport car rental location is in terminal

You can walk to the counter of Hertz - Barcelona Airport car rental.

Arriving at Terminal 1 (T1): The rental counter is located on level 0, zone A. Please follow the "Car Rental" signs to reach the counter. Arriving at Terminal 2 (T2): The office is located at the open car park facing the terminal building. Exit the terminal and cross the road to find the office.

Drop-off Instructions

Return to Terminal 1 (T1): Please return the vehicle to the multi-level car park at T1. Follow the "Car Rental" signs to reach the car park. Car Park google map link: https://maps.app.goo.gl/4VbBcaxRQTfP1ptFA Return to Terminal 2 (T2): Return the vehicle to the open car park facing T2. Park the car in the Hertz area in front of the office. Google map link: https://maps.app.goo.gl/vA5vKkRWb79SE1iB8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 700	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, Discover, AMEX

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Maserati Levante Winter-diesel-4wd, Genesis G70, Special, Ford Mustang Gt Cabrio O Similar, Mercedes Gle, Genesis G70 Or Similar

Debit card accepted: Visa, Master

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.326195 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Vw Transporter, Ford Transit 12-passenger Van Rwd Or Similar, Genesis G70, Special, Bmw X3, Special, Mercedes Class E Cabriolet, Volvo Xc90, Mercedes Gle, Renault Koleos, Genesis G70 Or Similar, Clio Cargo Van, Ford Custom, Peugeot Expert 5m3, Fiat Ducato, Dacia Dokker Cargo Diesel Or Similar, Daily Hayon 20m3, Ford Transit 350l, Maserati Levante-4wd

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 30 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.Luxury vehicle models may not be permitted to cross the border. For specific details, please confirm with the location at pick-up.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Hyundai Tucson,

EUR 1015 for Citroen E-c4 Electric Or Similar,

EUR 1050 for Ford Puma,

EUR 1080 for Toyota Hilux,

EUR 1102.53 for Renault Rafale Or Similar,

EUR 1106.78 for Standard Hatch Manual (or Similar),

EUR 1110 for Haval H6 Gac Gs4,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Fiat Tipo Estate,Citroen C3,

EUR 1200 for Hyundai I30,Renault Kwid,Toyota Yaris Or Similar,Fiat Panda,Fiat 500 Convertible,Mercedes Smart For Two,

EUR 1400 for Fiat Punto,Renault Megane,Toyota C-hr,Ford Transit,Mini Cooper Cabrio Or Similar,Skoda Ocatvia,Volkswagen Polo,Renault Rafale,Renault Kadjar Or Similar,Renault Kadjar,Volvo Xc40 Or Similar,Toyota Corolla Or Similar,Fiat Tipo,Kia Sorento Auto 5 Doors,Ford Kuga,Special,

EUR 1500 for Audi A6,

EUR 1508 for Kia Niro,,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Mini One Cabrio,Renault Koleos,Audi A3 Cabrio,Mercedes C-class,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Toyota Corolla,Ford Kuga,

EUR 1080 for Volvo Xc40 Hybrid Prestige,

EUR 1200 for Lexus Ux 300e,Fiat 600e,Skoda Elroq Electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Toyota C-hr,Bmw Serie 2 Active Tourer,Volvo Xc60 Hybrid Prestige,Volvo Xc90 Hybrid,Kia Sportage Or Similar,

EUR 2000 for Genesis G70,Ford Transit 12-passenger Van Rwd Or Similar,Bmw 4 Series Cabrio Auto Diesel 2 Doors,Fiat Abarth Cabrio,Genesis G70 Or Similar,

EUR 2800 for Mercedes Gle,Volvo Xc90,Volvo Xc90,Bmw X3,Special,

EUR 2200 for Bmw X3,

EUR 3500 for Maserati Levante-4wd,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid 2025 Registered,Renault Clio,

EUR 790 for Chevrolet Impala Or Similar,Peugeot 5008,Volkswagen T-roc,

EUR 800 for Ford Custom,

EUR 805 for Honda Fit,C7 Toyota Yaris Cross,Toyota Corolla Aut. Hybrid,Suzuki Ertiga,

EUR 840 for Nissan Micra,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Opel Cabrio,Volkswagen The Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,Fiat Ducato,

EUR 1400 for Fiat Punto,

EUR 805 for Honda Fit,

EUR 1200 for Hyundai I30,

EUR 805 for C7 Toyota Yaris Cross,

EUR 1400 for Renault Megane,

EUR 1200 for Renault Kwid,

EUR 775 for Ford Puma Hybrid 2025 Registered,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Opel Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Fiat Tipo Estate,

EUR 1400 for Toyota C-hr,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Toyota Corolla Aut. Hybrid,

EUR 1400 for Vw Golf,

EUR 790 for Chevrolet Impala Or Similar,

EUR 1200 for Fiat 600e,

EUR 1800 for Mini One Cabrio,

EUR 1200 for Toyota Yaris Or Similar,

EUR 1191.92 for Citroen C3,

EUR 809 for Suzuki Jimny,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Renault Koleos,

EUR 1400 for Ford Transit,

EUR 1400 for Mini Cooper Cabrio Or Similar,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo Xc60,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,

EUR 1200 for Skoda Elroq Electric,

EUR 1400 for Skoda Ocatvia,

EUR 1400 for Volkswagen Polo,

EUR 1000 for ,

EUR 1080 for Hyundai Tucson,

EUR 1800 for Toyota C-hr,

EUR 1400 for Renault Kadjar Or Similar,

EUR 950 for Fiat Ducato,

EUR 805 for Suzuki Ertiga,

EUR 1400 for Renault Kadjar,

EUR 790 for Peugeot 5008,

EUR 1400 for Volvo Xc40 Or Similar,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Volvo Xc60 Hybrid Prestige,

EUR 790 for Volkswagen T-roc,

EUR 1800 for Audi A3 Cabrio,

EUR 2000 for Genesis G70,

EUR 2200 for Mercedes S-class,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2000 for Ford Transit 12-passenger Van Rwd Or Similar,

EUR 1200 for Fiat Panda,

EUR 1400 for Toyota Corolla Or Similar,

EUR 1200 for Fiat 500 Convertible,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Mercedes C-class,

EUR 2000 for Bmw 4 Series Cabrio Auto Diesel 2 Doors,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Genesis G70 Or Similar,

EUR 1800 for Volvo Xc90 Hybrid,

EUR 1010 for Toyota Corolla,

EUR 1400 for Fiat Tipo,

EUR 1400 for Kia Sorento Auto 5 Doors,

EUR 1400 for Ford Kuga,

EUR 1800 for Kia Sportage Or Similar,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Special,

EUR 1400 for Special,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Hyundai Tucson,

EUR 1015 for Citroen E-c4 Electric Or Similar,

EUR 1050 for Ford Puma,

EUR 1080 for Toyota Hilux,

EUR 1102.53 for Renault Rafale Or Similar,

EUR 1106.78 for Standard Hatch Manual (or Similar),

EUR 1110 for Haval H6 Gac Gs4,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Fiat Tipo Estate,Citroen C3,

EUR 1200 for Hyundai I30,Renault Kwid,Toyota Yaris Or Similar,Fiat Panda,Fiat 500 Convertible,Mercedes Smart For Two,

EUR 1500 for Audi A6,

EUR 1508 for Kia Niro,,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Mini One Cabrio,Renault Koleos,Audi A3 Cabrio,Mercedes C-class,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Toyota Corolla,Ford Kuga,

EUR 1080 for Volvo Xc40 Hybrid Prestige,

EUR 1200 for Lexus Ux 300e,Fiat 600e,Skoda Elroq Electric,Fiat 500e-electric,

EUR 1800 for Volvo Xc60,Toyota C-hr,Bmw Serie 2 Active Tourer,Volvo Xc60 Hybrid Prestige,Volvo Xc90 Hybrid,Kia Sportage Or Similar,

EUR 2000 for Genesis G70,Ford Transit 12-passenger Van Rwd Or Similar,Bmw 4 Series Cabrio Auto Diesel 2 Doors,Fiat Abarth Cabrio,Genesis G70 Or Similar,

EUR 2800 for Mercedes Gle,Volvo Xc90,Volvo Xc90,Bmw X3,Special,

EUR 2200 for Bmw X3,

EUR 3500 for Maserati Levante-4wd,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid 2025 Registered,Renault Clio,

EUR 790 for Chevrolet Impala Or Similar,Peugeot 5008,Volkswagen T-roc,

EUR 800 for Ford Custom,

EUR 805 for Honda Fit,C7 Toyota Yaris Cross,Toyota Corolla Aut. Hybrid,Suzuki Ertiga,

EUR 840 for Nissan Micra,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Opel Cabrio,Volkswagen The Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,Fiat Ducato,

EUR 1400 for Fiat Punto,

EUR 805 for Honda Fit,

EUR 1200 for Hyundai I30,

EUR 805 for C7 Toyota Yaris Cross,

EUR 1400 for Renault Megane,

EUR 1200 for Renault Kwid,

EUR 775 for Ford Puma Hybrid 2025 Registered,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Opel Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Fiat Tipo Estate,

EUR 1400 for Toyota C-hr,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Toyota Corolla Aut. Hybrid,

EUR 1400 for Vw Golf,

EUR 790 for Chevrolet Impala Or Similar,

EUR 1200 for Fiat 600e,

EUR 1800 for Mini One Cabrio,

EUR 1200 for Toyota Yaris Or Similar,

EUR 1191.92 for Citroen C3,

EUR 809 for Suzuki Jimny,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Renault Koleos,

EUR 1400 for Ford Transit,

EUR 1400 for Mini Cooper Cabrio Or Similar,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo Xc60,

EUR 950 for Dacia Dokker Cargo Diesel Or Similar,

EUR 1200 for Skoda Elroq Electric,

EUR 1400 for Skoda Ocatvia,

EUR 1400 for Volkswagen Polo,

EUR 1000 for ,

EUR 1080 for Hyundai Tucson,

EUR 1800 for Toyota C-hr,

EUR 1400 for Renault Kadjar Or Similar,

EUR 950 for Fiat Ducato,

EUR 805 for Suzuki Ertiga,

EUR 1400 for Renault Kadjar,

EUR 790 for Peugeot 5008,

EUR 1400 for Volvo Xc40 Or Similar,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Volvo Xc60 Hybrid Prestige,

EUR 790 for Volkswagen T-roc,

EUR 1800 for Audi A3 Cabrio,

EUR 2000 for Genesis G70,

EUR 2200 for Mercedes S-class,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2000 for Ford Transit 12-passenger Van Rwd Or Similar,

EUR 1200 for Fiat Panda,

EUR 1400 for Toyota Corolla Or Similar,

EUR 1200 for Fiat 500 Convertible,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Mercedes C-class,

EUR 2000 for Bmw 4 Series Cabrio Auto Diesel 2 Doors,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Genesis G70 Or Similar,

EUR 1800 for Volvo Xc90 Hybrid,

EUR 1010 for Toyota Corolla,

EUR 1400 for Fiat Tipo,

EUR 1400 for Kia Sorento Auto 5 Doors,

EUR 1400 for Ford Kuga,

EUR 1800 for Kia Sportage Or Similar,

EUR 1010 for Ford Kuga,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Bmw X3,

EUR 2800 for Special,

EUR 1400 for Special,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 mi from Barcelona Airport

Railway Stations

6.6 mi from Sants Estacio

8.5 mi from Baixador de Vallvidrera

8.9 mi from Les Planes

Hotels

8.5 mi from Cosmo Apartments Passeig de Gràcia

8.6 mi from Apartamento PAAL Ronda de Sant Pere

9.5 mi from Suitur Barcelona Olympic

Other Landmarks

8.2 mi from Reial Plaza

8.3 mi from Plaça Catalunya

8.5 mi from La Pedrera

CHECK RATES

Map view of Hertz Store Location

coordinates: 41.3007794 2.058352

Location Images

The Rental Desk

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 0.8
Vehicle cleanliness: 0.9
Spaciousness: 0.9
Counter staff: 0.8
Pick-up location: 0.8
Drop-off location: 0.6
Pick-up time: 30-60 mins
Drop-off time: 10-30 mins

Anonymous
Barcelona
10 /10 Excellent
Reviewed: Friday, October 23, 2026
Super satisfied with the whole experience.
Read More >
Anonymous
Barcelona
10 /10 Excellent
Reviewed: Saturday, August 15, 2026
The guy at the counter spoke really good English, so everything went smoothly. To keep things simple, we just bought the full insurance right there. He then upgraded our car on the spot after checking how much luggage we had, and switched us to a Ford.
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Anonymous
Barcelona
10 /10 Excellent
Reviewed: Saturday, August 1, 2026
I went ahead and bought full coverage on my own so I wouldn’t have to deal with any disputes if something happened. The insurance ended up costing more than the rental itself, but I guess that’s the price of peace of mind.
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Anonymous
Barcelona
10 /10 Excellent
Reviewed: Monday, July 6, 2026
Our self-drive trip in Spain went really smoothly overall. There was just one incident in downtown Barcelona: while we were stopped at a red light, an Indian guy on a motorbike punctured our right rear tire. We called for roadside assistance and the rental company responded really quickly, sending both a tow truck and a taxi. We took the taxi back to the rental office to swap cars. Returning the car was super easy too—you just park in the designated area and drop the keys in the mailbox. The service was excellent!
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Anonymous
Barcelona
10 /10 Excellent
Reviewed: Saturday, June 20, 2026
Picked up the car at Barcelona Airport T1 and it was super easy to find the rental desk. The staff were locals and incredibly friendly. They suggested an upgrade and local insurance, but when we declined there was no hard sell at all, which I really appreciated. There was a small hiccup when we went to actually get the car though—the team hadn’t brought out the model we’d booked, so we ended up waiting in the parking lot for about an hour. In the end they admitted it was their mistake and upgraded us to a nearly brand-new Volvo XC40 with just over 3,000 km on it, which felt like fair compensation. Returning the car was smooth too: the staff did a quick walk-around, found no issues, and we were done. The only downside of the trip was getting a parking ticket in Barcelona, which they said can only be processed after 15 days. Hope everyone else has a smooth trip too!
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Anonymous
Barcelona
10 /10 Excellent
Reviewed: Saturday, June 13, 2026
Pickup and return were both really easy, and the staff were super efficient.
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Anonymous
Barcelona
10 /10 Excellent
Reviewed: Friday, March 20, 2026
Picked it mainly because of their airport branch.
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Virginia Alerander
Barcelona
10 /10 Excellent
Reviewed: Saturday, October 18, 2025
They promoted the insurance a bit, but the cost was much higher than QEEQ. The car was in excellent condition and the price was reasonable.
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Liz Louise
Barcelona
10 /10 Excellent
Reviewed: Saturday, October 18, 2025
Renting a car was easy, the service was excellent, the staff spoke good English, and returning the car was hassle-free.
Read More >
Archer Broad
Barcelona
10 /10 Excellent
Reviewed: Friday, October 10, 2025
Excellent
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John Bellamy
Barcelona
8 /10 Very good
Reviewed: Tuesday, September 9, 2025
They required us to purchase roadside assistance, claiming it was mandatory for entering France.
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Beacher Leigh
Barcelona
6 /10 Average
Reviewed: Friday, August 8, 2025
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Zoe Charles
Barcelona
2 /10 Poor
Reviewed: Thursday, July 24, 2025
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Riva Walkley
Barcelona
8 /10 Very good
Reviewed: Monday, July 14, 2025
Overall satisfied.
Read More >
Adair Romeo
Barcelona
2 /10 Poor
Reviewed: Friday, February 14, 2025
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Duke Jean
Barcelona
2 /10 Poor
Reviewed: Tuesday, December 3, 2024
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Dylan Aldridge
Barcelona
8 /10 Very good
Reviewed: Monday, September 9, 2024
Good and satisfactory
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Natividad Harrison
Barcelona
10 /10 Excellent
Reviewed: Monday, August 5, 2024
Renting a car in Europe is actually quite convenient, as long as you have all the necessary documents, the process is very quick. However, the rental office may upsell insurance and vehicle upgrades. Personally, I think buying full insurance at the rental office is necessary when traveling abroad—it’s more convenient than dealing with claims back home after an accident abroad. So I purchased it. As for the vehicle upgrade, since the available upgraded model was the new Mercedes C200D, and as a car enthusiast, I couldn't resist choosing it. Overall, spending money always feels worth it.
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Zebulon Lena
Barcelona
10 /10 Excellent
Reviewed: Wednesday, June 19, 2024
The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.
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Rosalind Wilmot(t)
Barcelona
10 /10 Excellent
Reviewed: Wednesday, May 8, 2024
Good
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Ada Clement
Barcelona
8 /10 Very good
Reviewed: Saturday, February 3, 2024
The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!
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P.Naidoo
Barcelona
9.3 /10 Excellent
Reviewed: Thursday, August 10, 2023
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
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Rod Black
Barcelona
8 /10 Very good
Reviewed: Friday, July 21, 2023
The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.
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Penny DuBois
Barcelona
10 /10 Excellent
Reviewed: Sunday, November 3, 2019
The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.
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Bing Smith
Barcelona
2 /10 Poor
Reviewed: Saturday, August 24, 2019
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Willie Haggai
Barcelona
4 /10 Average
Reviewed: Thursday, August 8, 2019
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J.Pearn
Barcelona
3 /10 Poor
Reviewed: Monday, June 3, 2019
The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful
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B.Battams-Scott
Barcelona
9.3 /10 Excellent
Reviewed: Thursday, May 30, 2019
The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.
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M.Withington
Barcelona
9.3 /10 Excellent
Reviewed: Sunday, May 26, 2019
Great customer service didn't have to wait. Would defiantly book with you again
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Herbert Jordan
Barcelona
6 /10 Average
Reviewed: Tuesday, February 12, 2019
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Alma Hubbard
Barcelona
2 /10 Poor
Reviewed: Sunday, October 7, 2018
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Osborn Nico(l)
Barcelona
4 /10 Average
Reviewed: Tuesday, August 21, 2018
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Marvin Curme
Barcelona
2 /10 Poor
Reviewed: Tuesday, August 14, 2018
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Juliet Wyclif(fe)
Barcelona
2 /10 Poor
Reviewed: Friday, February 23, 2018
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Upton Newton
Barcelona
6 /10 Average
Reviewed: Sunday, February 18, 2018
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Cora Caroline
Barcelona
6 /10 Average
Reviewed: Thursday, October 26, 2017
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Frederic Gregory
Barcelona
10 /10 Excellent
Reviewed: Wednesday, August 31, 2016
Excellent service, the Spanish guy was very nice.
Read More >