Staff at the rental place were pretty nice. Had to wait a few minutes to pick up the car, drop-off was done in about two minutes, so overall I’m really happy. Booked an RV4 but got a same-class Renault Captur instead. The car felt a bit smaller, but everything else was fine.
We got pretty lucky – the car we picked up was almost brand new, came with built-in navigation and a 360° camera, and it drove really smoothly. Returning it was a bit of a hassle though. We did a one-way rental and arrived after the branch had already closed. We’d double-checked with staff beforehand and were told to park in the designated area and drop the keys in the return box. The next day the branch suddenly called asking for the license plate number because no one had passed on the info internally and they couldn’t find the car at first, which gave us quite a scare.
Even though the tank was pretty much empty when I picked up the car, they did refund me for the unused fuel when I returned it. The car itself was in good condition, actually better than what I originally booked, and it was quite fuel‑efficient.
Had to wait more than 2 hours after arriving at Seville Airport before they finally had a car for me. The car itself was fine, just a bunch of scratches… I took photos of every single one! Staff were reasonably polite and, to be fair, they didn’t push extra insurance on me when they saw I wasn’t interested. They just warned me that a single scratch would cost €1,400, which is insanely expensive – easily the priciest company I’ve ever used. I’m used to paying maybe €300–500 for minor damage. I told them fine, I’ll make sure I don’t give you even one new scratch! The deposit was €300 and it was refunded instantly when I returned the car in Barcelona.
Couldn't find the rental office at the pickup address, no one answered the phone, and the staff didn’t really know how to use some of the car’s features.
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View more >Excellent experience, highly recommended.
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View more >Booked an RV4 but got a same-class Renault Captur instead. The car felt a bit smaller, but everything else was fine.
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