BUDGET CAR RENTAL REVIEWS IN SPAIN

The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.

Very satisfied.

Pickup was convenient; Budget and Avis operate as one company now, using electronic receipts, so you can grab the keys and go. The car was relatively new, with a mileage of over 10,000 kilometers. It was a hybrid, possibly due to environmental restrictions in large cities. However, the transmission had issues, as it sometimes wouldn’t shift beyond third or fourth gear on the highway.

The staff was professional.

Satisfied

The overall experience was great. There was no hard selling, and even if you don’t purchase insurance, they won’t pester you endlessly.

Saw other customers complaining loudly at the rental company.

Reliable and trustworthy as they are a big company.

Very satisfied, QEEQ is my go-to for international car rentals.

Highly satisfied, no forced insurance upselling. A deposit of 200 euros was taken, and it was refunded immediately after the car was returned, with no extra charges.

The pick-up process was smooth, but I almost got scammed during the return. Here's a reminder for everyone: 1. During pick-up, you need to get a number and queue up, so it's best to go early. This place shares the same location as Avis; they asked if I wanted to purchase insurance, but I declined since I had already bought it, and they didn't try to upsell further. To get the car, you need to walk to the P3 parking lot. The staff kindly pointed me in the right direction, but I still couldn't figure it out and wandered around for a bit. Eventually, I asked a parking lot employee who directed me to the correct place. Picking up the car was relatively smooth; it wasn't the model I reserved, but I didn't mind as long as I had a car. It was a new vehicle with less than 1,000 km driven. The staff confirmed it was full of fuel, and when I started it, the fuel gauge was full, showing 520 km. 2. Returning the car was where the issue arose. When I picked it up, I took photos and videos of the entire car, including the dashboard. At return, the fuel gauge was full, showing 570 km. However, the first staff member did more than just check this; they accessed the car's smart display and claimed I had driven an additional 60 km after refilling, meaning the tank wasn't full. They said I either needed to go to a nearby station to refuel or pay €35.15 for the missing fuel. This was unacceptable to me. How could 60 km cost that much in fuel? And this process seemed unreasonable—why only use the dashboard to confirm the fuel level at pick-up but then rely on the smart display during return? I immediately called QEEQ customer service to explain the issue, staying on the line for about 20 minutes. QEEQ's team told me to hand the phone to their staff to clarify. The initial employee was busy with other customers, so a second staff member took the call. He seemed unaware of the problem, so I briefly explained and showed him the dashboard photos I took at pickup. After checking the car again, he stated, "I think there's no issue with the fuel; you're good to return it." He inspected the car for damages, found none, accepted the return, signed off, and refunded my deposit immediately! What a surreal experience. Thankfully, I stuck to my position from the start. Everyone, take note: Make sure to take photos of the fuel gauge, and if there's a smart display, ask staff upfront which measure is considered definitive.

The service was satisfactory, and I felt reassured after purchasing full insurance.

Very satisfied!

Good service, reasonable price, smooth pickup and return process, no unreasonable strictness.

Car was a fairly new with a good spec. I couldn't have expected any more. The only issue I would raise is that the Budget booking information stated that they require an International Driving Permit. Even though the UK gov website said it wasn't required by law, I got one just in case . It wasn't requested at pickup.

QEEQ communicated very well and I would use them again.

Excellent