AVIS CAR RENTAL REVIEWS IN SPAIN

Fast and quite good

I booked a gas car on QEEQ, but when we got to the counter the staff just looked at the booking and gave us an EV instead. After seeing it was electric, we went back and asked to change the car, but the guy refused, wouldn’t even look at the booking properly and had a pretty bad attitude, telling us to talk to his supervisor. We finally found the manager, showed him the reservation and he swapped it for a Renault gas car. Driving in Europe is still much more convenient with a petrol car—using an EV was really inconvenient.

Super satisfied with the whole experience.

Pick-up and drop-off were pretty smooth, but there was no staff around when I returned the car. About an hour later they charged me 1,611 euros, claiming there were scratches on the body. I’m still dealing with the insurance claim now, luckily I had taken out the extra full coverage.

The staff were really friendly and helpful, and the whole pick-up process was super smooth.

Super satisfied with the whole experience, I’ll definitely rent from your company again next time.

Excellent service. They recommended an electronic toll pass, basically like ETC, and it worked great—saved us a lot of time at toll booths.

Their service is actually pretty cool.

If 100 is a perfect score, I’d give them about an 88. Overall the service was solid, but there’s one thing I have to point out.
I showed up right on time at 12:00 to pick up the car. They did arrange a same-class vehicle for me (another VW SUV), but when we got to the parking lot they told me the car still wasn’t cleaned and asked me to wait… The problem is, this waiting time doesn’t get reflected anywhere – I still had to return the car at the original time stated in my booking.
After I insisted, the staff on site verbally agreed I could return the car 30 minutes later (important detail: only he knew about this. When I returned the car, it was a different staff member who checked it in, and they just charged me for an extra full day).

Super quick and convenient. I told them I already had my own insurance and they were totally fine with it.

Super satisfied with the whole experience.

Because of the language barrier, it took quite a while to communicate when picking up the car.

The staff were pretty decent and their attitude was fine.

Consistently reliable, just like always.

I chose a large rental company for peace of mind after seeing many negative reviews about smaller ones.

Pretty satisfied overall.

Rented for 10 days and everything went smoothly.

Very satisfied

The staff were really professional and well-mannered.

Very satisfied with the service.