HERTZ CAR RENTAL REVIEWS IN SPAIN

This store aggressively pushes insurance products. I don't think I will choose this company again next time, and the car provided was also different from the one I originally booked.

Quick and convenient.

The service attitude was excellent, but the staff lacked familiarity with the business.

Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.

Staff provided detailed explanations, did not push insurance, and we were lucky there was no queue.

Dollar and Hertz have merged, and I have used Dollar in the US before.

Well-known brand, upgraded to a larger car during pickup.

We chose the full coverage insurance when booking the car. At the Barcelona airport rental counter, we specifically informed the staff that we already had insurance and did not need any additional coverage. However, they still added insurance to the bill, claiming it was a refundable deposit. It's been half a month since we returned to our home country, and the amount has yet to be refunded. This charge is incredibly frustrating.

Good service attitude, clear explanation of contract terms.

I think overall it's pretty good. There was no aggressive upselling of insurance. When picking up the car, there was a 'prepaid fuel option' for €97, and they said it would be refunded if the car is returned with a full tank. I was initially worried they wouldn't refund it upon return, but they did refund it when I returned the car fully fueled. I was also concerned about potential issues during the car return process, but they inspected the car on the spot and issued a receipt clearly and promptly. Everything was transparent and straightforward.

The service staff was very friendly.

Excellent

Satisfied

It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate.

The vehicle was very new, and both pick-up and drop-off were extremely convenient.

Excellent!

Overall satisfied.

Satisfied

The service is decent.

Great service.