HERTZ CAR RENTAL REVIEWS IN SPAIN

The car was in great condition.

Queued for about 40 minutes just to pick up the car. I’d booked a BMW X1, but when the staff saw we had three large suitcases, they tried to give us a Mercedes GLA instead, then said the luggage wouldn’t fit and suggested we pay extra to upgrade to an X3. I refused and kept insisting for around 5–10 minutes before they finally told me there was a Volvo XC40 available.

I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

Excellent service.

Everything was great.

Super satisfied – picking up and dropping off the car was really easy.

Really impressed with QEEQ. There was an issue when we arrived in Madrid in the middle of the night and the rental company wanted extra fees because communication wasn’t going well. QEEQ stepped in, coordinated everything and handled it nicely, and we ended up getting the car without any problems.

Good, no trouble encountered.

Renting a car was easy, the service was excellent, the staff spoke good English, and returning the car was hassle-free.

They promoted the insurance a bit, but the cost was much higher than QEEQ. The car was in excellent condition and the price was reasonable.

Picked up the car at Barcelona Airport T1 and it was super easy to find the rental desk. The staff were locals and incredibly friendly. They suggested an upgrade and local insurance, but when we declined there was no hard sell at all, which I really appreciated. There was a small hiccup when we went to actually get the car though—the team hadn’t brought out the model we’d booked, so we ended up waiting in the parking lot for about an hour. In the end they admitted it was their mistake and upgraded us to a nearly brand-new Volvo XC40 with just over 3,000 km on it, which felt like fair compensation. Returning the car was smooth too: the staff did a quick walk-around, found no issues, and we were done. The only downside of the trip was getting a parking ticket in Barcelona, which they said can only be processed after 15 days. Hope everyone else has a smooth trip too!

Pickup and return were both really easy, and the staff were super efficient.

Excellent service with a really professional and attentive team, I’m super satisfied!

The guy at the counter spoke really good English, so everything went smoothly. To keep things simple, we just bought the full insurance right there. He then upgraded our car on the spot after checking how much luggage we had, and switched us to a Ford.

I went ahead and bought full coverage on my own so I wouldn’t have to deal with any disputes if something happened. The insurance ended up costing more than the rental itself, but I guess that’s the price of peace of mind.

Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.

Our self-drive trip in Spain went really smoothly overall. There was just one incident in downtown Barcelona: while we were stopped at a red light, an Indian guy on a motorbike punctured our right rear tire. We called for roadside assistance and the rental company responded really quickly, sending both a tow truck and a taxi. We took the taxi back to the rental office to swap cars. Returning the car was super easy too—you just park in the designated area and drop the keys in the mailbox. The service was excellent!

Service was pretty solid. The self-service return was a bit tricky at first, but I managed to figure it out in the end.

Overall had a really great rental experience, and the service was excellent too!