HERTZ CAR RENTAL REVIEWS IN SPAIN

The car was in great condition.

Queued for about 40 minutes just to pick up the car. I’d booked a BMW X1, but when the staff saw we had three large suitcases, they tried to give us a Mercedes GLA instead, then said the luggage wouldn’t fit and suggested we pay extra to upgrade to an X3. I refused and kept insisting for around 5–10 minutes before they finally told me there was a Volvo XC40 available.

Super happy with the whole experience – really professional!

Excellent service.

They’ll try to upsell you on insurance, but you can just say no. Overall the whole process was pretty smooth.

Really impressed with QEEQ. There was an issue when we arrived in Madrid in the middle of the night and the rental company wanted extra fees because communication wasn’t going well. QEEQ stepped in, coordinated everything and handled it nicely, and we ended up getting the car without any problems.

Really good overall

Picked up the car at Barcelona Airport T1 and it was super easy to find the rental desk. The staff were locals and incredibly friendly. They suggested an upgrade and local insurance, but when we declined there was no hard sell at all, which I really appreciated. There was a small hiccup when we went to actually get the car though—the team hadn’t brought out the model we’d booked, so we ended up waiting in the parking lot for about an hour. In the end they admitted it was their mistake and upgraded us to a nearly brand-new Volvo XC40 with just over 3,000 km on it, which felt like fair compensation. Returning the car was smooth too: the staff did a quick walk-around, found no issues, and we were done. The only downside of the trip was getting a parking ticket in Barcelona, which they said can only be processed after 15 days. Hope everyone else has a smooth trip too!

Pickup and return were both really easy, and the staff were super efficient.

Excellent service with a really professional and attentive team, I’m super satisfied!

The guy at the counter spoke really good English, so everything went smoothly. To keep things simple, we just bought the full insurance right there. He then upgraded our car on the spot after checking how much luggage we had, and switched us to a Ford.

I went ahead and bought full coverage on my own so I wouldn’t have to deal with any disputes if something happened. The insurance ended up costing more than the rental itself, but I guess that’s the price of peace of mind.

Staff were really friendly and it was easy to find the pickup location.

Our self-drive trip in Spain went really smoothly overall. There was just one incident in downtown Barcelona: while we were stopped at a red light, an Indian guy on a motorbike punctured our right rear tire. We called for roadside assistance and the rental company responded really quickly, sending both a tow truck and a taxi. We took the taxi back to the rental office to swap cars. Returning the car was super easy too—you just park in the designated area and drop the keys in the mailbox. The service was excellent!

Service was pretty solid. The self-service return was a bit tricky at first, but I managed to figure it out in the end.

The rental company felt pretty big and legit.

Service was great, and they even gave my kid a set of drawing pens.

Super satisfied with the whole experience.

Overall had a really great rental experience, and the service was excellent too!