ALAMO CAR RENTAL REVIEWS IN SPAIN

Fantastic service—they even upgraded my car to a better model.

Pretty sure they upgraded my car, which was nice but it drank fuel like crazy—drove about 250 km and had to spend 40€ on gas.

The office was fairly easy to find, and the manager was a young woman who actually seemed pretty experienced. Parking in Spain is insanely tight almost everywhere, which was really frustrating. When we first saw the rental car, we just couldn’t accept it at all—a 7‑seater that looked tiny. There were six of us, and we honestly couldn’t imagine how we were all supposed to fit. The manager told us, basically: if we don’t take this car, the rental we already paid is non‑refundable; if we wanted to switch to the 9‑seat Mercedes, it would be €200 a day. So we reluctantly took this “unbelievably small” car, squeezed six people in, and piled our luggage up like a mountain. Later, after driving into a few indoor car parks in Spain and Portugal, we realized how lucky we were—if we’d actually swapped to that Mercedes van, we’d have been in serious trouble, just trying to find and get into parking spaces would have driven us crazy. In the end we were genuinely thankful for that “cold and heartless” manager and her refusal to compromise.

When you pick up the car, check every little detail carefully. Don’t rush. Seriously, take your time—those extra 10 minutes are absolutely worth it.

The parking lot feels really safe. Just make sure you double‑check the parking spots so you don’t accidentally park in the wrong place. As long as you don’t leave anything in the car, it’s pretty secure.

The rental staff were really friendly. They did try to upsell some extra insurance at first, but once I explained we’d already bought full coverage, they backed off and didn’t push it.

Super happy with the car – it was brand new, automatic, and the smart features were really easy to use.

Awesome rental company, really impressed with them.

Everything went smoothly from pickup to return.

Pretty good overall, just a shame they didn’t mention the specific car model in the booking.

Best car rental experience we’ve had in Spain. At pickup they clearly explained what size scratch would actually count as damage (anything bigger than a large coin). When we returned the car they immediately sent the final bill showing no extra charges. Everyone was friendly and professional.

The car rental company is pretty good overall, but they suggest you buy insurance or upgrade the vehicle to make you spend more money. Just ignore them and everything else is fine.

Very satisfied

Before this trip I did a lot of research on self‑drive in Europe and honestly every rental company had plenty of complaints, so I just took a chance on Alamo. Turned out all three brands in Madrid use the same local agent [机智]. Pick‑up was super smooth with no hard upselling. They just asked if I wanted to buy insurance from them, I said I’d already bought full coverage on QEEQ, and they dropped it right away. None of that attitude you see in online reviews where they get annoyed if you don’t buy their insurance or try to block extra deposit. They simply followed the contract, put a €200 hold on my card, and released it right after I returned the car. Very honest and professional.

Overall, the car rental experience was good. Unlike in Italy, they didn’t nitpick excessively. However, the back seat of the car was a bit loose, which affected the riding experience.

I told them I needed room for a lot of luggage, and they handed me this huge four-row minivan—way over the top.

They even gave us a free upgrade, and the pickup/return instructions were super clear, so it was really easy to find everything.

The line was a bit long, but everything else was great.

I originally booked a Mercedes A-Class but they upgraded me to an X5 for free. The car was quite new and really nice to drive. The staff were great both at pickup and drop-off, and their English was excellent. Big thumbs up.