ALAMO CAR RENTAL REVIEWS IN SPAIN

The staff were really patient and friendly, and using a translation app made communication super easy.

The office was fairly easy to find, and the manager was a young woman who actually seemed pretty experienced. Parking in Spain is insanely tight almost everywhere, which was really frustrating. When we first saw the rental car, we just couldn’t accept it at all—a 7‑seater that looked tiny. There were six of us, and we honestly couldn’t imagine how we were all supposed to fit. The manager told us, basically: if we don’t take this car, the rental we already paid is non‑refundable; if we wanted to switch to the 9‑seat Mercedes, it would be €200 a day. So we reluctantly took this “unbelievably small” car, squeezed six people in, and piled our luggage up like a mountain. Later, after driving into a few indoor car parks in Spain and Portugal, we realized how lucky we were—if we’d actually swapped to that Mercedes van, we’d have been in serious trouble, just trying to find and get into parking spaces would have driven us crazy. In the end we were genuinely thankful for that “cold and heartless” manager and her refusal to compromise.

When you pick up the car, check every little detail carefully. Don’t rush. Seriously, take your time—those extra 10 minutes are absolutely worth it.

The staff were really professional and super friendly.

The parking lot feels really safe. Just make sure you double‑check the parking spots so you don’t accidentally park in the wrong place. As long as you don’t leave anything in the car, it’s pretty secure.

The rental staff were really friendly. They did try to upsell some extra insurance at first, but once I explained we’d already bought full coverage, they backed off and didn’t push it.

Awesome rental company, really impressed with them.

Absolutely loved the whole rental experience—everything went smoothly from start to finish.

Everything went smoothly from pickup to return.

Pretty good overall, just a shame they didn’t mention the specific car model in the booking.

Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
On top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.

Really good overall.

Very satisfied

Before this trip I did a lot of research on self‑drive in Europe and honestly every rental company had plenty of complaints, so I just took a chance on Alamo. Turned out all three brands in Madrid use the same local agent [机智]. Pick‑up was super smooth with no hard upselling. They just asked if I wanted to buy insurance from them, I said I’d already bought full coverage on QEEQ, and they dropped it right away. None of that attitude you see in online reviews where they get annoyed if you don’t buy their insurance or try to block extra deposit. They simply followed the contract, put a €200 hold on my card, and released it right after I returned the car. Very honest and professional.

Great service and super efficient.

The car they gave us was really new, but the tire pressure warning kept coming on. The staff insisted it was fine though.

I told them I needed room for a lot of luggage, and they handed me this huge four-row minivan—way over the top.

They even gave us a free upgrade, and the pickup/return instructions were super clear, so it was really easy to find everything.

The line was a bit long, but everything else was great.