CAR RENTAL REVIEWS ON ALAMO IN BARCELONA

Fantastic service—they even upgraded my car to a better model.

Very satisfied.

Super happy with the car – it was brand new, automatic, and the smart features were really easy to use.

The staff assisting us was very kind and patient. In the end, we purchased insurance and received half a tank of fuel as a bonus.

Absolutely loved the whole rental experience—everything went smoothly from start to finish.

Everything went smoothly from pickup to return.

The reservation was made with Alamo, but they are actually partnered with Europcar. I've booked cars through them several times, and their service is very professional. Although we booked a category of vehicle like a Renault Scénic, I was worried that it might be a bit tight for five people plus luggage. However, seeing that we had a larger group and more luggage, the staff provided us with a much larger car than the one we booked. Many thanks to the kind employee!

Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
On top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.

Super fast and it's a new car!

Really good overall.

Great service and super efficient.

Overall, the car rental experience was good. Unlike in Italy, they didn’t nitpick excessively. However, the back seat of the car was a bit loose, which affected the riding experience.

I told them I needed room for a lot of luggage, and they handed me this huge four-row minivan—way over the top.

Satisfied

The line was a bit long, but everything else was great.