Alamo - Barcelona Plaza Catalunya Information, Car Rental Instructions & Policies

Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
On top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.

Overall, the car rental experience was good. Unlike in Italy, they didn’t nitpick excessively. However, the back seat of the car was a bit loose, which affected the riding experience.

Super fast and it's a new car!

Satisfied

Overall, it's pretty good, but the price was quite expensive during the Holy Week.

Very satisfied, the staff had a great attitude, were patient, explained everything clearly, and completed the process quickly.

Overall satisfied.

The garage at the bike rental shop near Plaza Catalunya is not very easy to navigate.

It's okay, no aggressive insurance upselling.

Their service is just average. They didn't have a Volvo as promised, only a Golf. To get an Audi A3, I had to pay extra, which was very disappointing.

Waited an hour for the car, but got upgraded to a larger model.