CAR RENTAL REVIEWS ON RECORD GO IN BARCELONA

Not bad

They promoted insurance, but stopped after we declined. Mileage limits apply.

Extremely satisfied

I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.

Super convenient to use.

Good

Very satisfied

Highly satisfied. Although there was a minor issue, it was resolved smoothly after communication between the platform and the rental company. Everything went well.

The service attitude is quite good.

The SUV I got had a DR logo. When I picked it up, the car had scratches, three tires were underinflated, one license plate screw was loose, and the carpet under the footrest had two worn-through holes. The rental company didn’t conduct a handover; they just gave me the key and told me to get the car myself. Returning the car was also just parking in the assigned spot and dropping the key into a mailbox. I was very worried the rental company would charge me extra money. This is not QEEQ's issue; it’s a problem with foreign rental companies—they’re not as thorough and reliable with vehicle inspections as companies in China. Two deposits were required: one for €900 as a violation-related deposit and another for over €110 as a full-fuel deposit.

Very efficient.

Very satisfied

Good service, no upselling, everything done according to rules.

There is a fuel deposit, but as long as you refill the tank when returning, it will generally be refunded within about three days.

Pretty good.