SEVILLA AIRPORT CAR RENTAL REVIEWS

Good

Arrived at the store on time but did not get the reserved car model. Refused to upgrade the model unless purchasing the in-store insurance. The staff initially gave a larger but more rundown MG, with parts of the undercarriage guard falling off. Request to change the car was denied. After over an hour of communication with the platform and finally contacting the store manager, we got a SEAT. The staff were very rude.

Since I purchased full insurance, there was no upselling, and the deposit was refunded quickly. Overall, it's a positive experience.

Overall, I am quite satisfied with the rental company. Although it is a bit far from the airport, when you reach the P2 parking lot, you'll find a small yellow shuttle with the rental company's logo to pick up customers. The shuttle bus takes you directly to the rental office, where the process is efficient. The cars are relatively new, very comfortable to drive, and it's convenient to refuel, as there are clear instructions on the fuel cap about which type of fuel to use. However, the only downside is the mandatory insurance purchase. Even though I already bought insurance through QEEQ when booking, I still had to buy it again. In the future, I will only purchase basic insurance on QEEQ.

Very satisfied.

Excellent.

Para mí la mejor reserva y gestión de mi vida. Cliente para toda la vida!

Excellent

Great service. Just remember to take photo of every inch of car outside and inside.

everything was perfect

ME dieron un coche inferior al reservado y AUTOMATICO y yo habia reservado MANUAL y me engañaron me dijeron que me daban un manual de categoria inferior y cuando llegue al parking despues de discutir me habian dado un coche inferior y AUTOMATICO

Todo OK

Very satisfied

The reserved car model was not available at the store, and the staff forced an upgrade with extra charges. Thankfully, after contacting the Zuzuche customer service, Zuzuche covered the upgrade costs. Later, I found out this is a common practice in Spain during peak seasons, where they attract customers with low prices and then force upgrades.

El alquiler, recepción y devolución sin problemas. Todo rápido. El personal muy correcto

La plataforma de alquiler QEEQ.COM, sencilla y sin problemas. Recomendable

Overall it's fine, the car is in decent condition. However, purchasing insurance at the counter is very expensive. Consider carefully whether to buy online or at the counter.

Very satisfied!

Budget is pretty good. They asked once about insurance, and we said we don't need it, so there was no upselling. The car had some scratches and dents, which were pointed out during pickup. During return, the staff inspected the car condition and checked the fuel receipt. Everything was fine.

Overall satisfied, but faced a downgrade where I booked a Mercedes and ended up with a Volkswagen. Feels like a common practice in Spain.

El día que llegamos a recoger el vehiculo (Ford Fiesta o similar) nos dicen que ellos no tienen Forg Fiesta y lo que tenemos reservado es un Fiat 500!! Los mismo empleados nos dicen que es un coche de categoría inferior. Despues (siempre segun Qeeq) al parecer son de la misma categoría. Viajen ustedes 4 adultos en uno y en el otro y cuentenme si la esperiencia es "similar". Al entregar el vehiculo nadie vino para ver en que condiciones se entrega. Se deja en una plaza donde cualquiera podría rayarlo o causarles desperfectos sin que haya constancia de que fue entregado en buenas condiciones o por lo menos las mismas en las que fue recogido!! Hay que de nuevo fotografiar el vehiculo por todas partes y con dia y hora en la foto por si acaso!!!

Qeeq acepta esa "similitud" de Ford Fiesta a Fiat 500 (que los dueños de esta empresa viajen cuatro adultos en uno y en el otro... y después nos cuenten su experiencia!!), y además, par mas INRI me enseñan capturas de pantalla donde el Fiat es mas caro que el Ford (será que ellos mismos no saben que un vehículo varía su precio de un día al siguiente según demanda??)

The original reservation was canceled by the Alamo city branch because I arrived at the pickup location over an hour late, and they charged me the full rental fee. The Zuzuche platform also failed to inform me in advance that exceeding one hour would result in being unable to pick up the car and having to pay the full amount. It turns out Alamo has such unfair and shameless terms, which were only mentioned inconspicuously in the contract. Moreover, the Alamo staff were extremely arrogant and seemed to take pleasure in the situation, likely making considerable profit from such practices. In the end, there was no way to claim compensation, and I had to make a new booking on-site. Caution everyone to avoid Alamo!!!

The original booking was canceled entirely and all fees were charged because I arrived at the Alamo downtown location over an hour late. QEEQ did not inform me in advance that arriving more than an hour late would result in being unable to pick up the car and having the full amount charged. Such unreasonable and shameless terms were only subtly mentioned in the contract. Additionally, the Alamo staff were very arrogant and showed schadenfreude, seemingly profiting well from such practices. Ultimately, there was no way to claim compensation, and I had to place a new order on-site. I strongly advise everyone to avoid Alamo!